Windows 10: Locked out of my account due to Hacker.

My bank account has been drained and left with 3k in the negative and Microsoft locked me out of my account. Everything is setting there in the Hackers control. This sounds like a lawsuit to me.. I demand to be contacted immediately.

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Account is hacked and locked for 30 days but hackers have just added another email.

hi

My main microsoft account was hacked on Thursday. I was locked out and couldnt change the password, something to do with 2 step verification. I have had to create a new account so i can post on here

I spoke to Microsoft who then did something to the account preventing me and the hacker accessing the account for 30 days.

But about 20 mins ago i got an email from Microsoft saying that security info was added to the account. This is a 2nd email from the hacker that has been added even though i was told nobody would be able to access the account.

Can anybody help. I cant reset the password etc, how are they still accessing the account?

thanks

 

Locked Out of Admin Account

Hello Linda,



Thank you for writing to Microsoft Community Forums.

1. Are you using a Microsoft account or a local account?
   
2. Which version of Windows 10 you are using currently?
   
3. Is the other user account an admin account?
   

I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.

1. At the login screen click on the
   ease of access icon at the bottom right hand corner.
   
2. Click on the on screen keyboard to open it.
   
3. Type the password and try to login.
   

If you are using a Microsoft account, I suggest you to refer the article on

how to reset your Microsoft account password.



However, if you are using a local account, then I suggest you to refer the article on

reset your Windows 10 local account password.



Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator