Windows 10: Locked out of PC Microsoft

Hi,I have been using face recognition to open my Laptop after the install of my last password but have now received request on start up to enter pin and change password so at this point face rec not functioning.... However, because I have been using face rec to open lap top previously instead of the password I cant remember what it is...... HOW can I get into my laptop.... Running office 365.Or how do I talk with Microsoft support live in Australia to resolve? I am paying subscription for this

:)

 

PC Build Steps

Ok just because I like steps i am going to create some steps. Please give me the stamp of approval/disapproval

• Install system in case
  • Remember to connect SSD and optical to same SATA ports on motherboard
• Turn on PC
• setup HDD
• run blend test in prime95 for 30-60 min
  • run realtemp at the same time

• While in Prime95 test
  • if CPU goes above 70c in RealTemp, I have a leaky CPU
  • if my system locks up or blue screens, there is an instability in the system somewhere
  • if my system does not lock up or blue screen, my CPU is not damaged and I am in the clear!

What do you guys think??

 

PC Build Steps

1.1 - Ideally put optical in SATA 0, and SSD in SATA 1, this will cause the optical drive to be the default 1st boot option. You can change it manually if not, but I like it this way
2.infinity - yes, that's fine. if it's above 70 +/- 5 degrees, then it may just need a repaste/remount

 

Lock Screen Image Issue

Hi Kirby,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

I would suggest you to set the default pictures as the Lock Screen picture from the PC and check if it works or not.

Follow the steps below:

• In start type "settings" and press enter.
• Select Personalize
• From the left click on "Lock screen"
• Select the default picture and conform by preview.

Please do get back to us to assist you better with issue you are facing.

Thank You.