Windows 10: Locked out of sons phone due to Google Family Link, please help

My sons device is locked and saying" this device is locked because my son was removed without permission. To use this device again, ask a parent to help unlock" then at the bottom it gives me a unlock button I can push. When I push it, it does not work?* Moved from Community Center * OS not specified

:)

 

Microsoft Family blocking youtube and google

To help us pinpoint the root cause of the issue, we would like to know if you also experience the issue with other Google websites? (Gmail, Google Maps, etc.)

Kindly also try to use a new InPrivate window and try to visit YouTube and Google again. Follow the steps below:

• Open Edge.
• Click on the three dots icon on the upper-right part of the screen.
• Click New InPrivate window.
  

We also suggest that you use the Feedback Hub to help us make Windows and Microsoft Family better. You can provide feedback about Microsoft Family by sharing your suggestions or problems.

You can access the Feedback Hub by clicking on Windows Feedback on the app list. You can also type
Windows Feedback on Cortana.

Keep us posted on the status of the issue.

 

Wrong "adult" email address used in family setup

Hi,

Try the steps below.

• Sign into http://familysafety.microsoft.com with that Microsoft account.
  
• Click the Manage my family link at the bottom of the summary page.
• Select the affected user under Family Members and click
  Remove family member at the top left of the screen.
• At this point you should be able to add that family member to the correct (new) family.

If the issue persist, I suggest you to create a new email address for your son and add to the family account and check.

Hope this helps. Keep posting in Microsoft Community for any further queries that you face. We are happy to help!

 

I would like to add back my sons account to family safety settings UNNVeGxUyECC4aA0.37.117

Hi,

Thank you for posting in Microsoft Community.

I’m sorry to hear that you’re having trouble adding your son to your family safety group. The error code you provided is not familiar to me. However, according to Microsoft Support, you can try the following steps to fix the issue:

• Make sure that your son’s account is a child account and not an adult account.
  
• Check if your son’s account is already part of another family group. If it is, then you need to remove it from that group first before adding it to your family group.
  
  - let him login to family.microsoft.com to check if he belongs to a family group or not
  
• Try adding your son’s account again after a few hours or days.
  

We hope this help. We look forward for your response!

Sincerely,

Leonardo_Y