Windows 10: Locked out of system via Bitlocker, can't reset

Discus and support Locked out of system via Bitlocker, can't reset in Windows 10 Support to solve the problem; Hey guys, thanks for taking the time to read this. Full disclosure straight away: I've had this issue dumped on me by my mother and she's not been... Discussion in 'Windows 10 Support' started by troubledson, Jun 5, 2017.

  1. Locked out of system via Bitlocker, can't reset


    Hey guys, thanks for taking the time to read this. Full disclosure straight away: I've had this issue dumped on me by my mother and she's not been particularly forthcoming with details (she's old, bless her), so bear with me.

    She has a Linx1020 tablet which has mysteriously started booting into Bitlocker recovery mode - she says she didn't do anything strange the last time she shut it down, and she's never seen or heard of Bitlocker before i.e. she hasn't set up any recovery keys.

    I can't retrieve a key for her online as she claims she's never set up a Windows/Outlook account, which it seems necessary to log into to be able to recover.

    Tried a system reset through the recovery menu, but the drive where Windows is installed is locked (I find it weird that the recovery mode is even providing the option to do a system reset when it's locked...)

    So basically, I have no options in the recovery mode menu that I can follow which get me anywhere. I do have the option to boot from a USB, but I wouldn't have the first clue what to do. So, is it possible for me to do anything to e.g. completely bypass Bitlocker and nuke the whole thing, without physically taking it to someone who is much more capable than I?

    Apologies for lack of detail. Thanks for reading - any help much appreciated!

    :)
     
    troubledson, Jun 5, 2017
    #1

  2. Bitlocker has locked me out of windows during doing a full reset on surface book.

    Bitlocker has locked me out of windows during doing a full reset. Don't have keycode or access to any windows directory including being prevented from doing full factory reset because it appears that the volume where the instalation copy of windows is stored,
    seems to be 'Volume 3', is the only volume listed twice over, and both are locked by bitlocker. The system is a surface book with windows 10.

    How do I work around this to do a full factory reset?
     
    AdeaneCroft, Jun 5, 2017
    #2
  3. (BUG) BitLocker eDrive hardware encryption

    Hi,

    I did a clean install of Windows 10, and tried to use hardware encryption via BitLocker on my eDrive compliant 850 EVO ssd.

    First it just would not use the hardware encryption (asks if I want to encrypt whole drive or only used portion) but I found that Intel rapid storage was conflicting with the process (version V14501081)

    When I uninstalled IRST, the setup went right, but after the first reboot/system check, BitLocker has just dissapeared. It can't be found in the Control Panel (see screenshot), trying to open it via search doesn't work and it's not listed when right clicking
    the system drive, but when right clicking my second HDD there is an option to enable it, this brings me to the initialization screen, the BitLocker settings still can't be accessed. There's also no lock icon on the system drive, but BitLocker does ask for
    a password on bootup (don't have TPM).

    When typing manage-bde -status C: in the command prompt, I get an error (see screenshot)

    screenshot:

    https://i.imgur.com/JiHCu3K.png

    This worked perfectly on Windows 8.1 for me.

    Edit: Now BitLocker suddenly started working properly. The lock sign is there and the settings are back, still this is strange behaviour.
     
    Thomas Debie, Jun 5, 2017
    #3
  4. aramil Win User

    Locked out of system via Bitlocker, can't reset

    Hi

    I have several Linx Tablets and they can be quirky at times.

    Best advice is to go here LinxTablet.co.uk - Home they have guides for specific models as well as USB recovery images etc. (as well as being able to "unlock" the windows partition).
     
    aramil, Jun 6, 2017
    #4
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Locked out of system via Bitlocker, can't reset

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