Windows 10: Locked out of Windows 10 and No internet access to reset password

Discus and support Locked out of Windows 10 and No internet access to reset password in User Accounts and Family Safety to solve the problem; Hi, I recently upgraded from windows 7 to windows 10. I didn't realize it was going to mess with my log in credentials just to get into my PC. Well,... Discussion in 'User Accounts and Family Safety' started by EmperorAmerica, Aug 1, 2015.

  1. Locked out of Windows 10 and No internet access to reset password


    Hi, I recently upgraded from windows 7 to windows 10. I didn't realize it was going to mess with my log in credentials just to get into my PC. Well, I'm locked out of my PC. I can't log on, it just tells me when I enter in the PIN and the Password that "Your device is offline, please enter old password." I do that and it rejects it.

    I can't get internet access because I live on a college campus and the way they have it set up is you have to be logged into your computer before you can access the network.

    I tried "resetting my PC" and chose the option to delete all the data but no idea if that will work yet.

    I also tried reinstalling windows 7 from the CD, but I can't seem to get it to do that since I can't log in and get any kind of interface. I tried using the boot menu to boot from the CD (it's a retail version of windows 7.) but that doesn't work.

    What do I do here? Is my computer bricked? This is ridiculous.

    :)
     
    EmperorAmerica, Aug 1, 2015
    #1

  2. Locked out of Windows 10 and no internet access?

    My desk computer have me lock out how do I get back in
     
    marybatups, Aug 1, 2015
    #2
  3. Locked out of Windows 10 and no internet access?

    This has to be some kind of a joke.....

    I have upgraded to windows 10 yesterday from windows 8.

    I have wrote the same password like always on the laptop. Everything was ok until this morning when I turned on the pc and the machine told me: you have the wrong password ... ****?

    and the funny part is, it shows me hint that is not part from my password. This is just insane!

    Someone has to be responsible for those things, Or at least give to the users easy steps to recover their passwords.

    Im not a Pro to know and understand all those complicated steps that you provided above!

    I'm waiting for an answer!
     
    MayaZaimov, Aug 1, 2015
    #3
  4. altae Win User

    Locked out of Windows 10 and No internet access to reset password

    Have you got a Microsoft account? Is your Windows 10 account a local one or a Microsoft account? If it is a Microsoft account the login isn't the one from Windows 7 anymore, you have to enter the password from your Microsoft account.
     
    altae, Aug 1, 2015
    #4
  5. I figured that much out considering it left my email that's attached to my microsoft account up there at the log in screen. But as I said, none of the passwords work.
     
    EmperorAmerica, Aug 1, 2015
    #5
  6. 321zero Win User
    I have the same problem. Except I have another PC with which I have been able to change my Microsoft account password (twice now), yet when I have used these new passwords, neither of them work. Last night, after I completed the upgrade I had a quick look at Windows 10 and then shut it down. Today, I used the same password as I did last night and it's blocking me out. Painful. I will be thankful for any help!
     
    321zero, Aug 2, 2015
    #6
  7. altae Win User
    altae, Aug 2, 2015
    #7
  8. 321zero Win User

    Locked out of Windows 10 and No internet access to reset password

    I did use Google. One of the links directed me to this site.
     
    321zero, Aug 2, 2015
    #8
  9. AEM
    aem Win User
  10. PeterFR Win User
    I have the exact same problem !
    I can't log on if my laptop is offline even by typing the right password !!
    This is completely crazy ...

    I need to connect my laptop to the internet to finally be able to log in.

    Seriously ?
    What the *** is that ???
     
    PeterFR, Aug 3, 2015
    #10
  11. njbill Win User
    Ditto, will not accept my last password AND I and I am unable to connect to Wifi which I think may be the issue.
    Wifi not working due to an issue I believe I can fix if I could get into it. Okay so go in and fix that..right? Nope, need Admin rights and I cant login because of the password issue. Okay, screw it, go back to Windows 8.1. Nope, need to login as an Admin. Way dead in the water!
     
    njbill, Aug 5, 2015
    #11
  12. Jaxson Win User
    Did anyone resolve this? I reset my Microsoft acct. password but still can't get to start menu. Says I am offline but am sure I am connected. Wifi is working ok for my tablet.
     
    Jaxson, Aug 15, 2015
    #12
  13. Locked out of Windows 10 and No internet access to reset password

    Is there anyway you can go somewhere to get online like an internet café to reset your password then enter that one in and see if it works., or buy a dongle to get you back on line as that will load the drivers for you into the usb hub
     
    hTconeM9user, Aug 15, 2015
    #13
  14. Jaxson Win User
    All I can see is the enter password space, the connection icon (which says I am connected ) and the in on to shutout or restart my computer. I am using my iPad now and obviously it is connected to the signal.
     
    Jaxson, Aug 15, 2015
    #14
  15. Bazz Win User
    You can enable the hidden admin account using bootable media and then command prompt. That will at least get you into your machine. This guide is for windows 7 but it should work for windows 10, note I have not tested this in 10 but have used it in windows 7.

    1. Boot from the DVD


    2. Click SHIFT+F10


    3. Type regedit and press enter


    4. Navigate to HKEY_LOCAL_MACHINE


    5. File menu click Load Hive


    6. In the file name field type %windir%\system32\config\SAM and hit enter.


    7. Name the Hive Test. Click ok, If you have more than one partition and the file comes up prosess in use you need to navigate to the correct partition, windows\system32\config\SAM, Name the Hive Test. Click ok


    8. Navigate to HKEY_LOCAL_MACHINE\test\SAM\Domains\Account\Users\000001F4


    9. From the right side pane double-click the F entry.


    10. The line that starts with 0038 is what you want to edit. The value next to 0038 is 11, replace it with 10.


    11. Back in the Registry Editor, from the left side click on the name you gave to the hive you loaded earlier and from the file menu click unload Hive.


    12. From the File menu, restart the computer and you are done. The Administrator account is now enabled.


    13. To remove the admin account follow the steps again and put the 11 back.
     
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