Windows 10: Locked out of Windows account - Reset without passowrd - How to do it?

Hi everyone,In the company where I woek, we had to send one of our PCs for maintenance because of a Hardware problem. The PC is back but we can no longer log into the account. I can't reset the PC to factory settings. Can anyone help me?Since the PC returned from service, it asks me to enter the Bit-locker key every time I turn it on. This is not a problem since it is a company PC and I can access the Bit locker key. The problem is that the account set up locally no longer has the password and I cannot log in. On the screen where you have to enter the Bit Locker key, you can skip it. In this c

:)

 

Locked out of Win 10 account

Steve, All you need is a Windows 10 installation USB in order to use the procedure given in post #2. If you do not have one of them then you will need to take your computer to somebody who does. The procedure does not entail any use of the MSAccount reset / old mobile number / email reset. Denis

 

Unable to create a reset passowrd wizard disk.

Hi,

This issue may arise due to the corruptions in the USB drive and as an initial troubleshooting step, I suggest you to use a different USB drive and check if that helps to resolve the issue.

Also follow the below steps to create a password reset disk:

Please be informed that password reset disks apply to local user accounts. If your Windows 10 user account is connected to your Microsoft account, then you can follow the steps outlined here by Microsoft to begin the password
reset process:
https://account.live.com/ResetPassword.aspx

Now please refer to the below steps to create a Password recovery disk applicable for Local accounts.

• Log in to your computer under the user account for which you wish to create a password reset disk. Once logged in, connect your USB flash drive to one of your computer’s USB ports.
• Open the Start menu and type control panel
  into the search. Open the Control Panel by clicking it in the list of search results.
• In the Control Panel, ensure the View by drop-down at the upper right is set to
  Category. Then click the User Accounts
  link. On the screen that follows, click the User Accounts
  link once more. Doing so will take you to your user account settings.
• On the left side of the screen, click the link to Create a password reset disk. The password reset disk wizard will open in a new window.
• In the first screen that opens, click the Next button. In the subsequent screen, select the USB flash drive that you connected to your computer earlier.
• You’ll be asked to enter your password on the following screen; do so, then click the
  Next button. The wizard will now create your password reset disk.
• Ensure you keep your password reset disk in a safe place, as anyone with access to your computer can use it to reset the password for that user account.

Hope the information is helpful. If you need further assistance, feel free to write to us and we would be happy to help you.

Thank You.

 

Locked Out of Admin Account

Hello Linda,



Thank you for writing to Microsoft Community Forums.

1. Are you using a Microsoft account or a local account?
   
2. Which version of Windows 10 you are using currently?
   
3. Is the other user account an admin account?
   

I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.

1. At the login screen click on the
   ease of access icon at the bottom right hand corner.
   
2. Click on the on screen keyboard to open it.
   
3. Type the password and try to login.
   

If you are using a Microsoft account, I suggest you to refer the article on

how to reset your Microsoft account password.



However, if you are using a local account, then I suggest you to refer the article on

reset your Windows 10 local account password.



Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator