Windows 10: Locked out of Windows login with PIN, password, Face recognition

Hello All,

A few days ago I tried to log into my HP laptop, I usually do this with face recognition, but this time it did not work. I tried my PIN, it said "incorrect", I then tried my password which it also said was incorrect. I then tried my 3 questions to reset/recover my password, it told me my answers were WRONG! I accessed my Microsoft account via my cell phone and changed my microsoft password.. rebooted my laptop, entered the new password and it STILL said it was incorrect. I've done this over a period of 3 days I AM able to access my account via Microsoft Hello on my other laptop, using the new password I created!!

Help!!! Please!?!

:)

 

face recognition and PIN login problem

I have a brand new Microsoft Surface Laptop running Windows 10. After the initial startup and setting of a new PIN and face recognition the it automatically updated. On attempting to login face recognition attempted to engage and login several times until
that locked as a sign in option. The next logical step is the PIN, but the message on the start screen reads "Your PIN no longer available due to a change to the security settings on this device. You can setup your PIN again by going to Settings\ Accounts\
Sign-in options."

This obviously is not accessible as the PIN appears to have been disabled after the update. How do I login to the laptop without a PIN or facial recognition? There is notan option available to reset PIN or password. And, how do I avoid this conundrum in
the future.

Thank you, RC

 

Face Recognition

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as the facial recognition is accepting your two year old daughter’s face to unlock the Surface. Ideally this should not happen.



In this scenario, we would suggest you to reconfigure/recalibrate Windows Hello with Facial recognition.

1. Login to surface on your account.
   
2. Press Windows + I key to open
   Settings.
   
3. Click on Accounts and then
   Sign in options.
   
4. In that see Section
   Face Recognition and then select Remove.
   
5. Restart the PC and login with PIN or Password.
   
6. Then Press
   Windows + I key to open Settings.
   
7. Click on Accounts and then
   Sign in options.
   
8. In that see Section
   Face Recognition and then select Set up.
   

Note: Make sure when you are setting up the facial recognition, your daughter or any other person should not be in front of the PC.



As an additional information, you can refer this doc article:
Windows Hello face authentication



Hope it helps.



Aditya Roy

Microsoft Community – Moderator

 

Facial recognition and pin not working for login

I have NO idea where to put this one, and I can't find anything online.

Dell Precision 7740. 5 months old. Dell has replaced the motherboard twice, second time MB and memory. It's working today, but the facial recognition and pin don't work. They haven't worked since the first MB replacement.

The technician that replaced the MB told me it wouldn't work 'til it was re-set up.

Login using password. Go to Accounts>Sign in options. It SAYS my pin is there. I have removed it and recreated it.
Open Windows Hello face and hit set up. Opens and says "Get Started". Hit that. It pops up and requires my PIN. I enter it, it flashes and disappears...

At LOGIN, in the sign-in options is the Pin. When I select the Pin I get:
Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to Settings > Accounts > Sign-in Options...

I've BEEN in the *&^%$#@ sign-in options over and over. It SAID my pin was set. I changed it. I rebooted. I still can't log in with the pin. I tried again to set the facial recognition. It has me enter the pin then closes.

What does changing the motherboard have to do with using a pin or facial recognition in the first place? And WHAT do I have to do to get this thing to accept the pin and use the Windows hello face?