Windows 10: Locked Out

Discus and support Locked Out in User Accounts and Family Safety to solve the problem; Hello, I have an older hp laptop that i was logging into using the fingerprint sensor, then I updated to win 10 and accidentally added a password. Now,... Discussion in 'User Accounts and Family Safety' started by J Blue Heeler, Nov 29, 2017.

  1. J BLUE HEELER
    J Blue Heeler Win User

    Locked Out


    Hello, I have an older hp laptop that i was logging into using the fingerprint sensor, then I updated to win 10 and accidentally added a password. Now, I can't get past the log-in screen because I don't recall the password. What can I do?
    Thanks - JBH

    :)
     
    J Blue Heeler, Nov 29, 2017
    #1
  2. JHONSONLEE
    JhonsonLee Win User

    Locked out

    thank you for your response.

    It is laptop Lenovo Ideapad 100. The OS is windows 10 i think it is home license. Currently i can not log in into my OS so i have no information for point 4.
     
    JhonsonLee, Nov 29, 2017
    #2
  3. KARENWEBBER
    KarenWebber Win User
    locked out

    Yes, thx for the answer. I tried safe mode and still am locked out.

    I get the same messsage that I spoke about in my previous post.

    HELP....
     
    KarenWebber, Nov 29, 2017
    #3
  4. CALEDON KEN
    Caledon Ken Win User

    Locked Out

    Hi J Blue Heeler. Welcome to the TenForums @J Blue Heeler

    From what you wrote I assume this is a local account. If it is a MS account use another PC and go to account.microsoft.com and go through I forgot my password. Once reset you should be able to use new password on device.

    If this is a local account then this tutorial should be of assistance. Use Option 5.

    Enable or Disable Elevated Administrator account in Windows 10


    Ken
     
    Caledon Ken, Nov 29, 2017
    #4
Thema:

Locked Out

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