Windows 10: Locking Screen and Computer Windows blue screen

Hello. I'm looking for feedback on an issue with my laptop. This is my first laptop so I really have no idea on bluescreen and computer hangs and am panicking right now! So I bought a used Asus laptop which still has official warranty and I checked the hardware to the Asus warranty place and it was OK, but the guy finished his shift so he wouldn't check my software.


The first problem was a stopcode: driver Power state failure image 1 but it was a quick restart. After that my laptop just had a "hang" when I tried to open something in chrome and I had to wait for it to run out of battery and turn on to function again. A few days has passed and now this "locking screen" just pops up and it just "hangs" there it won't even load and I cant even move the cursor image 2. It'll probably run out of battery and restart but what should I do then? Someone please help I'm panicking!!



:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Windows 7 Blue Screen of Death!

This is the first time i have ever got the blue screen, but it keeps on occurring, and so i cannot get onto that hard drive, it shuts down within a second of the blue screen showing itself, which doesnt give me any time to read it lol. So i am completely confused as there is no Path of: "C:\WINDOWS\Minidump" as well

Thanks for the help, do you have any further suggestions ?

 

Computer Freezes Then Blue Screen

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.