Windows 10: Log in errors

Hello,


I have had my computer for only 4 days after waiting for it to be shipped over a month. THIS IS A BAND NEW COMPUTER!
upon set up I set up my face Id, finger print and password. I noticed yesterday that my face id stopped working. Then today I tried logging in with my pin, password and finger print on four separate occasions and each time 3 out 4 log in options gave me an error of “something went wrong, and your pin isnt available code: 0x80090027 try reatarting your computer to see if that fixes the problem.

each time some type of log in did not work. I followed the steps for a safe mode restart and the problem is still continuing. I tried to change the pass codes for each and the fingerprint. I even tried to remove them and it does not allow me to remove my Hello pin. This problem is still occuring. How is this possible on a computer thats not even a week old?!?

:)

 

Error Log Reading

Hi ankurshaswat.

Sorry I can't tell from logs but all data appears to be very old. Like September. Here is a list of quick fixes that can help from an MS article.
https://docs.microsoft.com/en-gb/win...dy_UpgradeTips
Quick fixes The following steps can resolve many Windows upgrade problems.

• Remove nonessential external hardware, such as docks and USB devices.
• Check all hard drives for errors and attempt repairs. To automatically repair hard drives, open an elevated command prompt, switch to the drive you wish to repair, and type the following command. You will be required to reboot the computer if the hard drive being repaired is also the system drive.
  • chkdsk /F
• Attempt to restore and repair system files by typing the following commands at an elevated command prompt. It may take several minutes for the command operations to be completed. For more information, see Repair a Windows Image.
  • DISM.exe /Online /Cleanup-image /Restorehealth
  • sfc /scannow
• Update Windows so that all available recommended updates are installed, and ensure the computer is rebooted if this is necessary to complete installation of an update.
• Uninstall non-Microsoft antivirus software.
  • Use Windows Defender for protection during the upgrade.
  • Verify compatibility information and re-install antivirus applications after the upgrade.
• Uninstall all nonessential software.
• Update firmware and drivers.
• Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
• Verify at least 16 GB of free space is available to upgrade a 32-bit OS, or 20 GB for a 64-bit OS.

Once you done all of the above could I suggest you follow this tutorial to install the upgrade. While non destructive I would recommend backing up all data off device.

Repair Install Windows 10 with an In-place Upgrade

Then repost the logs please.

 

Saves log files ?

You can either read the files in Windows or my preferred method is.....

Download CCcleaner from here...........

CCleaner Professional | Try the world’s most trusted PC cleaner, free!

You can then run cleaner, you will see the log files listed, then if you right click you can save as a text file and then have a read. You may also get an "error reporting" log listed seperatly.

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.