Windows 10: Log In Screen locked on my Laptop

Help! Just got a new laptop with Windows 10. Trying to get set up. Logged off and when I went to log back in an old log in screen from another computer I had came up asking for my pin. That screen has been inactive for a long time so I don't know the pin. It also asked for a challenge question which I don't have either. I cannot get past this screen to be able to access my computer. So far no help from Microsoft. Sent email. My microsoft account sign in page came up at one point but that has disappeared and no help beyond that. Any suggestions please!

:)

 

Laptop with broken screen How much?

I would like suggestions and look in local stores. I dont wanna buy a laptop from someone online. Sorry. But could be a good idea if you asked him about the performance on older games. Gonna make a list ofall laptops people suggest me.

Remove the screen for space purpose here its small desk and if the screen is opened it will hide my 22 inches lcd

 

Windows Spotlight on the lock screen

Hi,

There are multiple causes on why you're encountering this issue. To further troubleshoot the issue, we suggest that you disable and re-enable Spotlight. Simply follow the steps below:

• Right-click on the desktop and open Personalize.
• Open Lock Screen tab.
• Under Background, switch from Windows Spotlight to a Picture or the Slideshow.
• Click OK and close the Window.
• Now Log off and log in.
• Navigate to Lock screen and enable Windows Spotlight again.

Let us know how it works.

 

Lock screen woes

Hi,

Thank you for posting on Microsoft Community.

I would suggest you to follow the below steps to try resolving the issue.

Setting the timeout for Lock Screen

• Press Windows + I and select personalization.
  
• Select Lock screen.
  
  
• Select the Screen Timeout setting.
  
• Select the time of timeout you need and check.

Keep us posted if the issue resolves to help you better.