Windows 10: Logged a new laptop out by forgetting child's password

Hello,I just bought a laptop for my 8 year old and made a new outlook account for her under my 'guardianship'. I must have made a mistake while typing in the password because now I can't log back into the laptop. I realise I should have used my own Microsoft account to set up the laptop. I have submitted a request to reset her password but it is saying I have not submitted enough detail or the information does not tally. Please help! We used the laptop for 10min and now can't log back in which is really frustrating.Thank

:)

 

Child can not log in to windows 10 laptop anymore

Hi,

Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and will assist you.

I suggest you to check if check if you are able to login online using the Child account. I suggest you to change the password for the child account by following the steps provided below and check if it helps.

• Press Windows key + X and select Control Panel.
• Click on Family Safety and select the child account.
• On the left navigation pane, select Change Password.
• Follow the on-screen prompts and check if the password is changed.
• Login with the new password and check if it helps.

Hope this helps. Keep us posted on the status for further assistance.

 

Forgot Child's Password

Hi Jason,

It's possible that you'll be able to change the password through your own administrator account. Just to confirm, is your daughter's account a Microsoft account, or a local user account?

If it's a local account, remove or change the password from the Control Panel. Sign in using your administrator account, then follow these steps:

• Click Start.
• Type Control Panel and press Enter.
• Click User Accounts.
• Click Manage another account.
• If the User Account Control window pops up, click Yes.
• Choose the local account that you want.
• Click Change the password.
• Leave the password fields empty if you want to remove the password. Otherwise, enter the new password that you want to use, as wells as a hint and click
  Change password.

If it's a Microsoft family account, follow these steps to remove your child's account:

• Log in using your adult account
  here.
• On the right side of your child's account, click Remove.
• Click Remove again.

After removing the account, you can set up your child's account again. Make sure that you have the correct password when you sign in.

Let us know if you're able to change or remove the password of your child's account after following these steps.

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.