Windows 10: Logged out of my account & can't access any documents

Hi all,

I recently rebooted my computer and found myself signed out of some aspect of the Microsoft account tied to my computer. I don't use Outlook, OneDrive, or any of the related services. When I recovered my account info and logged back in, most of my apps had been uninstalled, settings reset to default, and, most importantly, I can't find any of the documents that I had on my computer. I'm assuming that there's some cloud account or something that they're tied to, which I need to recover. This is very frustrating, obviously - I didn't make any changes to my settings prior, and I haven't been able to find a way to reverse whatever happened. Can anyone advise how I can recover my documents etc.?

:)

 

Settings can't be opened using the built-in administrator account


Hello,
Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
I can access settings in Safe Mode but this will not allow me to create a new account.
Any help/suggestions will be greatly appreciated.
Cheers

 

Prooblems accessing documents

Hi Jilly,

Generally, the Documents folder found under Quick access is the Documents folder built-in to Windows, and not the Documents folder in OneDrive. Since you mentioned that both This PC and OneDrive are giving you the "Location is not available." message,
do you mean to say that both Documents folders are missing from Quick access?

Based on the screenshot that you've provided, you are accessing your Documents through This PC, instead of Quick access. Have you tried pinning the Documents folder from This PC to Quick access? If not, we suggest that you do. This way, you won't need to
go through several folders to reach your files.

Here's how:

• Access the contents of of the user account that you're using, in your case, it's the
  jilly folder from This PC > OS (C >
  Users > jilly.
• Right-click on Documents, and then select Pin to Quick access.

Regarding the OneDrive folder, we suggest restoring the Documents folder from the OneDrive recycle bin so we can avoid further errors. You may refer to this
support article for steps on how to restore deleted files and folders
in OneDrive.

Is your OneDrive synced to your Windows 10 PC? If so, you can try to restore the Documents folder from
http://onedrive.live.com. Steps on how to restore deleted files and folders can be found in this
support article under the
Restore deleted items section.

Let us know how it turns out.

 

Unable to access Local Disks (C, (D, and any programs inside those

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with privileges to access the local account, I suggest you to try the below and check if it helps.

• Please be informed us the troubleshooting steps you have already tried.

This issue might be due to some error in system settings.

If you have not yet tried the below steps, I suggest you to perform and check if it helps.

Step 1: I suggest you to log out from the current user account, restart the computer and log-in with the administrator account and check if you are able to access the local drivers.

If the issue still persists,

Step 2: I suggest you to place the computer in safe mode, try to log-in with administrator account and check if the issue persists.

Try the above steps and reply to the post with an updated status of this issue, we will be happy to assist you further.