Windows 10: logging into Microsoft Store on my child's account not happening

Hi,

Having trouble trying to get into my account on the Microsoft store so i can install games for my child's account. I.e. I am logging the kids out of the microsoft store and putting my credentials in temporarily so as not to pay twice for the same piece of software which is already installed on my machine. It asks me for the pin, which i have put in correctly, but always says its incorrect. I have tried:

changing my pin code

removing my pin code

restarting each account

restarting our computer


But it always comes back with 'pin incorrect' even when i don't have a pin activated!


Please help a very frustrated Dad who wants my kids to have their own parental controlled accounts but is struggling to get them to do anything useful.


Thanks in advance

:)

 

Can’t log into child account

Hi Sheila,

It is possible that you're trying to login the child account using the parent device or computer. To properly isolate this issue, we'd like to ask some questions:

• Are you trying to log into the child account using the child's device or computer?
• Have you tried removing the child account from the family account and add it again?
• Have you tried logging in the child account to other computer to check if the credentials are correct?
  

We hope to hear from you soon.

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Child's account monitoring no logs

Hi Rona,



Thank you for updating us. Let me help you.



I suggest you to remove the PC associated to the child via the Family Safety website to re-establish the connection by following these steps:

1. Login to

Family Safety website.

2. Go to the child's
Edit settings.

3. Look for the computer associated to the child account at the lower portion, click
Remove at the right side of the computer.

4. Go to Windows 8 Family Safety control panel, turn on Family Safety for the child account.

5. Switch user and then log in using the child account at the PC.

6. Try to do some activities on the child account such as web browsing, etc. (at least 5 minutes).

7. Log out from the child account then log in using the parent account. Verify if the activities are reflected in the Activity reports of the Family Safety website.

Reference: Refer to the following Microsoft article on
Monitor your child's device use with activity reports.

http://windows.microsoft.com/en-us/windows-8/monitor-child-pc-activity

Check if it resolves the issue.



Keep us posted on the issue. We will be happy to assist you further.