Windows 10: Logging into newly factory reset HP desktop

I bought an all in one HP desktop from someone and it is not letting me sign in to my windows account on it. I know it works because she was on it and showing me it works and she even printed items off to show me the printer she sold with it works. She was a teenager and did not factory reset it so I did a factory reset. I finally get to put in the basic information and it asks me to sign in to my windows account. It does not let me and says there is an error. I know it is not my credentials because I reset my password just to make sure and even had it send me a one time security code to sign

:)

 

Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

Hi,

A device like your keyboard and mouse is not detected during factory reset.
To help us determine the appropriate troubleshooting steps
that can resolve your concern, we would like to ask the following questions:

• Are you performing a factory reset on a laptop or a desktop?
• Is this the first time you perform a factory reset on your device?
• What troubleshooting steps have you done so far to resolve your concern?

In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

We look forward to your response.

 

Reset to factory settings

No I love Windows 10.....but my computer was acting strange so I thought I would do a factory reset and put Windows 10 back onto my computer.

If I do create a bootable Windows 10 would I lose the recover drive information that comes with the computer?

Could you give me the steps to create a bootable of Windows 10.....I asked HP if there was anyway I could get Windows 10 put on it while they had it and they said no.

Thank you.

 

Reset to factory settings

Hi,. I have an HP Envy Phoenix with 1 Tb hard drive....64 bit.

It was originally a Windows 7 computer that I upgraded to Windows 10. I decided to do a factory reset and set it to start Friday night andwhenI looked at it Saturday it was still going.....12 hours. I restarted the computer and it started up with the HP symbol and a turning circle.....then HP symbol goes away but the spinning circle remains.

I got on the phone with HPsupport and he tried a few things that didn't work.....computer goes to HP as soon as the box gets here.

Any suggestions....I hate to be without my computer.

.thanks