Windows 10: Login fail using both password and pin despite input is correct.

Hi,


I cannot login using either password or pin, it says "your credential could not be verify" if I use the pin. for password it says "you can reset it from the lockscreen or at account.live.com/password/reset". I am confident that I type in my correct password or pin. Please help on this.

:)

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Unable to login using The login PIN

Hi,

Thank you for contacting Microsoft community.

I suggest you to follow the below steps to change the pin and check fi it helps.

• In the login page next to “PIN password option”.
• You will find “Other sign in options”, click on it will prompt you for regular password.
• Enter regular password and login to the computer.
• I suggest you to click on the Start Menu
  and select settings.
• Now select Accounts.
• Next select the tab Sign-in option.
• Under the “PIN tab” click on “ADD” option.
• It will prompt you for current pin password and new password, please provide
  new password then apply the changes, restart
  the computer and check if it works.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Password rejected despite correct password

Hi Sam,

Thank you for posting your concern on Microsoft Answer Community.

If you have another user account on the tablet, you may login to that account and try the below mentioned steps.

1. Login to the other user account.
   
2. Click on start menu and just type “Run”.
   
3. Type netplwiz and click
   OK.
   
4. Then select the user account
   you are facing the password issue.
   
5. Uncheck the box beside
   “Users must enter a user name and password to use this tablet”
   
6. Then restart the tablet and check if you are able to login.
   

Hope it helps.

Aditya Roy

Microsoft Community – Moderator