Windows 10: Login fingerprint and PIN

My computer won't let me use my fingerprint of PIN to log in. When I hit "Forgot my PIN" I get a second screen that is blank.

:)

 

cant login with pin or fingerprint

Hello, I bought a new laptop a few days ago. Everything works normally when i set a fingerprint or a pin and it works normally when it wwant authentication on a mirosoft store, but my login to windows does not work. pin login is not displayed at all and
when i try use the fingerprint it makes sound like it is not the correct fingerprint and i have to login with my password. (i have a TPM chip inside and i tried to erase memory but it didnt work. and a have no errors)

this is the website with the notebook: HP ProBook 455 G7, stříbrná Servisní pohotovost – vylepšený servis PC a NTB ZDARMA + Kuki TV na 2 měsíce zdarma

 

Fingerprint and pin login not working

After changing my email address on my Microsoft account, the old email address still appears on my Windows 10 sign in screen.

However I find I am now unable to log in with my fingerprint or pin. I can only log in by typing the password. I get this error message:

"You can't sign in to your device right now. Try the last password you used on this device."

I attempted to change the account to a local account and when I do I get this error message:

"We're sorry, but something went wrong. Your Microsoft account wasn't changed to a local account. Code 0x80004005"

Any suggestions on how to get my Microsoft login to reflect my new email address and restore my ability to log in with fingerprint and pin?

 

OSK PIN login on non-touch device

Hello,

I suggest you to create a PIN for your device and try the on screen keyboard to login to the same.

You may follow the steps below to create PIN protection for your device.

• 
  Go to Settings and select account.
  
• 
  Click on sign in option and Go to PIN option.
  
• 
  Now click on Add and set PIN for login.
  

You can use the same PIN to login to your device using the on screen Keyboard from ease of access option and verify the result.

Please get back to us with updated status. We will be happy to assist you further.