Windows 10: Login Issue Windows 8

Hi,I have a laptop with Windows 8 installed. Three days ago the login page prompted that I was using incorrect password, so I had reset it. It was not accepting the new password even though it was correct. I have changed the password several times but none of the new passwords worked. I waited 24 hours to see if the system needed updating, but did not work either. The password is correct since I am able to log into the Microsoft account using another device. Please assist.

:)

 

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Windows 10 Login issues

Hi Smith,

Thank you for posting your query on Microsoft Community.

I understand the inconvenience you are facing in Windows. We will help you.

I suggest you to provide some information to help you better.

• Did you make any changes prior to the issue?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking and check if the issue persists.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  
• 
  If it logs in Create a new user account and link the Microsoft account and check if the issue persists.
  

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Please get back with more information, we will be glad to help you further.