Windows 10: Login Not Working, corrupted account?

Have a new laptop. it is a Dell, personal laptop not connected to a school. We have Microsoft Family account.My son set up the laptop using his login credentials, I would like to add mine to the computer as well so that I can be administrator, and he is the standard user.I did this by going to Account -> Family -> Select my name currently showing as Organizer and select "Can Sign In" and adjust my name to administrator. I log out of my son's account and attempt to login as myself on the laptop. It emails me a login code, upon entering the code it tells me that I am not connected to the

:)

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.

 

Corrupt user account

Hi Andrew,

• Have you tried logging with the corrupt account on the web based interface?
• Are you able to login?
• Are you able to see the emails if you are able to login to the corrupted account on web based?

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.