Windows 10: Login Screen Has Two Options

At first I thought that my login screen had two signin options because of my school account, but I disconnected my school account, but my login screen still has two options when I login. The annoying part about this is that it defaults to the login that requires a password--which I don't use--and ends up saying that the login failed, try again. Since I don't know which account it's trying to access, I don't attempt to enter a password. Instead, I select the other account, which tells me to enter a pin number that I do know. I just don't know how to get rid of the second login, to which Windows keeps defaulting and asking for a password. Does anyone know how to delete this second login?

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Lock vs Login screen screenshot


Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!

 

Lock vs Login screen screenshot

You can use your own image of any background and just go to settings/personalize/lock screen and click on browse as in the image below. It should make whatever picture you use as the Lock Screen