Windows 10: Login to Microsoft Store not possible

Hello Support-Team,when I try to login to MS Store or any local MS App Word, Excel, etc.. I just get a "login-loop" after providing the correct credentials. This happens when I use the password and when I use the MS Authenticator. When I try to login i just get prompted to provide my credentials again.I can login to my MS Account in the browser obviously Pls help. Greetings Paul

:)

 

microsoft not login in

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error when you try to upgrade Windows and use Store.



It would be great if you can help us with the details requested below:

• How are you trying to upgrade Windows?
  
• When do you get the error in Store?
  
• When you say, “microsoft not login in” where are you trying to login?
  
• Which build version of Windows is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

For Windows Update issue, I would suggest you to refer the steps mentioned in the article

Fix Windows Update errors and see if that helps.



For Microsoft Store, I would suggest you to try resetting Microsoft Store cache. Press the
Windows Logo Key + R to open the Run dialog box, type
wsreset.exe, and then select OK.



The error 0x80072EE7 indicates a connection issue. I would suggest you to try changing the network connection and see if that makes a difference.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

can't login to Store app

Hi,

Thank you posting on Microsoft Community.

I would suggest you to provide some information to help you better.

• Are you facing this issue in Local account or the Microsoft account?
  
• Did you make any changes prior to this issue?

Note: You need a Microsoft account for the Windows Store to download and install and work properly. So you may have logged your system to Microsoft account but you need to login to Microsoft account in the Store also to get full access.

If it not working then try with the below steps and check if helps.



Step 1: Sign out from the current user account and login to Admin account which has a Microsoft account linked
and check.

Note: Install all the pending updates and check restarting the machine.

If still the issue persists check with next method.


Step 2: Try a Windows store resetting.

1. Press Windows + R key.

2. Type wsreset and hit Enter.

Windows store will reset and start.

Keep us informed if the issue is resolved. We are glad to help you further.

 

can't login to Store app

When I run 'wsreset' I get the message that 'I need a new app for this'