Windows 10: Logitech mice not working when i plug them if the computer is already on - Error code 19

Hi,I have recently bought 2 Logitech mice G pro wireless and G305, both of which work fine if i plug them in when my pc is turned off. But if i plug them in, when it is turned on they don't work. In device manager it has this error: "Windows cannot start this hardware device because its configuration information in the registry is incomplete or damaged. Code 19". I have replaced the registry files on my computer from, my laptop on which the mice work perfectly, even if i plug them in when it is on and that didn't change anything. Also other non Logitech mice work perfectly. The mice do

:)

 

Radio Switch Device Error Code 19

Hi Kara,

Thank you for bringing up your query on Microsoft Community.

We sincerely regret for the inconvenience caused, and appreciate the steps you have taken so far to fix this issue.

The error code 19 describes that, Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

Recommended resolution

• Uninstall and reinstall the driver.
• Revert to the most recent successful registry configuration.
  

Before we could reset the computer to factory settings, I suggest you to refer to the below article and perform the troubleshooting steps suggested for error code 19.

Error codes in Device Manager in Windows.

Error codes in Device Manager in Windows - Microsoft Support

Hope it helps.

Let us know the status, we are happy to assist you further.

 

Windows 10 Code 19 Registry Errors?

Hi Tir,

We appreciate your interest in Windows 10.

Before proceeding, we need more information to help you better.

• 
  As you have rolled back to Windows 8.1, do you want to install Windows 10 again?
  
• 
  Have you installed any third party drivers or software prior to the issue in Windows 10?
  

If you install Windows 10 again, follow the below steps and check if it helps to resolve the error code 19.

You may uninstall the faulty drivers for keyboard or mouse by following the below steps.

Step 1:

Uninstall and reinstall the mouse and keyboard drivers.

I suggest you to try uninstall the Mice and other pointing device drivers check if it works for you.

Follow the steps to uninstall the Mice and other pointing device drivers:

• 
  Press Windows Key + X key and click
  Device Manager.
  
• 
  Right-click on the Mice and other pointing device listed and expand it. (You may expand Keyboard also and perform the steps
  from 3-6)
  
• 
  Right click on available drivers and click on
  Uninstall.
  
• 
  Click on Yes if uninstallation window prompts.
  
• 
  Restart the computer after its uninstalled.
  

If the issue persist, follow the below step.

Step 2:

Please visit the manufacturer website, update all the device drivers and also install all the Windows updates available. To install the Windows update follow the below steps.

Install the latest updates through Windows updates.

• 
  Open the Start menu and type
  Windows update in the search bar.
  
• 
  Click on Windows update and
  Check for the updates.
  
• 
  Download and install if there are any pending updates to be installed.
  

Refer to the following article and update all the drivers available in Windows 10.

How to: Install and Update drivers in Windows
10

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Can't open USB drives, Windows 10, code 19

I am having a bizarre problem with my USB ports on my computer. They aren't working. I have 4 ports, and the only device that works in any of them is my mouse - an older Razer Death Adder 3.5G. If I plug any other device in, Windows plays that nice "connecting" sound, then instantly plays the rude "disconnecting" sound and disconnects. Sometimes it connects/disconnects a few times. Afterwards I go to device manager and, if the device is a external drive I get the error under the Storage controller section, and if it was a mouse, I get the same error under the Human Interface Devices section.

Error:

I have looked at the registry following the advice given on other questions, but none of the registry keys suggested have UpperFilters or LowerFilters that were values that should be deleted.
Here are a couple of the keys I checked.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e978-e325-11ce-bfc1-08002be10318}

Anyone have any suggestions?

Edit:

I am able to make my devices work, if after they are plugged in and I am shown the yellow exclamation mark, I follow these steps. However, once I unplug/plugin again I have to go through these steps again. Sometimes device manager doesn't find the device automatically and I have to right click and "scan for hardware changes."

• Right click on the device.
  
• "Update driver".
  
• "Browse my computer for
  driver software".
  
• "Let me pick from a list of available drivers on my
  computer".
  
• Then, in the list of available drivers I can choose the
  appropriate one.
  
  • For a mouse: "USB Input Device".
    
  • For a HDD: "USB
    Attached SCSI (UAS) Mass Storage Device".
    

That works, but if I have to do that every time I plug anything in, it is going to get tiresome.