Windows 10: Logitech wireless USB mouse M185 and keyboard don't work after Windows10 update

Hi, my wireless logitech mouse M185 and keyboard K270 do not work anymore after a massive Windows10 automatic update yesterday KB4557957, 4552925, 4561600. It worked great before. Batteries, etc. are fine, I tried restart, tested dongle with different usb ports. Nothing works. Please could anyone from the windows team help? I need the mouse and keyboard to get on with my work...


Thank you,

Andreas

:)

 

Logitech wireless keyboard / mouse hangs

Problems

• Intermittent nature
  
• The mouse will often hang (won't move)
  
• The keyboard will often not type
  
• Sometimes, the keys get saved up and come out later all at once, and sometimes they never come out
  
• The mouse seems to have difficulty traveling to the top left of the screen.
  

Equipment

• Dell Precision M3800 Laptop
  
• Windows 10 Professional operating system
  
• Logitech wireless keyboard (K270)
  
• Logitech wireless mouse (M185). They came in the same box / use the same dongle.
  
• "Plugable USB 3.0" docking station that runs the DisplayLink software. It has two monitors attached to it, one by DVI and the other by HDMI. It's plugged into the laptop by USB.
  

Troubleshooting Steps Taken

• Wired keyboard and wired mouse work great.
  
• When wireless was plugged in, it was in a USB port on the laptop itself, not the docking station
  
• I rerouted the monitors to plug directly into the laptop (take this docking station out of the equation). So far the wireless keyboard/mouse are not malfunctioning. This seems to indicate that the docking station is a necessary component to reproduce the problem). But I have to give it 1-2 days to make sure because the problem is intermittent.
  

Question

What would be a good first choice for a fix I can try that won't hurt anything (update a driver...where?)?

 

Win10 Wireless logitech keyboard and mouse lags intermittently suddenly

Hi,



Thank you for writing to Microsoft Community Forums.



This issue could occur when the drivers are not compatible with Windows 10 could be hardware or performance issue, I suggest you please try few of the troubleshooting steps below to further narrow down to the root cause of the issue.



1. May I know, if you have tried with different keyboard or mouse?

2. Which version of Windows is currently installed on your system?





Method 1: Wireless product not working properly when also using a USB 3.0 device.



I suggest you to check the article
Wireless product not working properly when also using a USB 3.0 device provided by your manufacturer and try the troubleshooting steps.



Method 2: Update the drivers from the manufacturer.



If the issue still persists, I suggest you to uninstall the current driver, download and install
Driver-Keyboard, Mouse and Input Devices drivers from the
manufacturer and also check the
drivers for wireless devices.



If you still face the issue, reply to this post with more information.



Regards,

Amit Sunar

Microsoft Community – Moderator

 

Windows 10: Wireless logitech keyboard and mouse lags intermittently suddenly.