Windows 10: Logon intermittently bypasses Windows Hello Fingerprint

Discus and support Logon intermittently bypasses Windows Hello Fingerprint in Windows 10 Software and Apps to solve the problem; Hello,iI have an issue with Windows Hello on my 2 week old LG Gram laptop running Windows 11 that I have yet to find anyone else having, and thus I've... Discussion in 'Windows 10 Software and Apps' started by Jan SL, Aug 19, 2023.

  1. JAN SL
    Jan SL Win User

    Logon intermittently bypasses Windows Hello Fingerprint


    Hello,iI have an issue with Windows Hello on my 2 week old LG Gram laptop running Windows 11 that I have yet to find anyone else having, and thus I've been unable to find a 'fix' that works.After I set up Windows Hello Fingerprint, when setting up the new laptop, it worked perfect for the first couple of days. Then for some unknown reason, it decided to bypass the Windows Hello Fingerprint. In the past two weeks, at each new logon sometimes it works perfect, and sometimes it bypasses the Fingerprint and says I need to put in the PIN instead. But the real issue I'm having is that sometimes it C

    :)
     
    Jan SL, Aug 19, 2023
    #1
  2. MLW781
    MLW781 Win User

    Fingerprint logon won't work

    Update. Fingerprint logon is working intermittently.
     
    MLW781, Aug 19, 2023
    #2
  3. NIKHAR_K
    Nikhar_K Win User
    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Logon intermittently bypasses Windows Hello Fingerprint fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings      .
    2. Click on Accounts and click on
      Sign-in options       on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 19, 2023
    #3
  4. MILDREDMORALES2
    MildredMorales2 Win User

    Logon intermittently bypasses Windows Hello Fingerprint

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Aug 19, 2023
    #4
Thema:

Logon intermittently bypasses Windows Hello Fingerprint

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