Windows 10: Long post - but I'm desperate - Microsoft tech had access to my computer to help me with my...

On Thursday, September 28 2 YEAR AFTER I PURCHASED MY COMPUTER TO THE DAY I reached out to Microsoft to help me with my microphone. I had a meeting the next day and had tried everything. After 1 hour of her talking me through what I need to do, she asked me if she could have access to my computer. I said I didn't feel comfortable, but eventually let her. She looked around and found 4 microphone downloads that came with my program and asked me if she could download them. I told her I really didn't want to just download in hopes to fix it...she said no worries, these came with your software

:)

 

My computer can not be accessed by Microsoft?

Hi,

We do not work for Microsoft and have nothing to do with their Tech Support Staff.

And before you let anyone use Remote Access to your Device, read this about this Community:

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Community User Cautions

• Be very cautious about accepting direct help from another user. If that user suggest he use Remote Assistance to help you, be aware that he will have access to your computer, and that your computer could be hacked.
• If you volunteer to help another user through Remote Access, be very careful not to harm their computer in any way, or to access information that is not openly made available to you. Abuse of Remote Access will not be tolerated, and will result in your
  being banned from the community.

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You are always welcome to post your computer problems here, as there is no cost for any assistance that you receive from here.

If you wish to post a question/thread about a computer hardware/software problem here, choose the correct Forum to do so in from this link:

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"Suggestions for asking a question on help forums"

http://support.microsoft.com/kb/555375/en-us

Regards.

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

The computer crashes when accessing Microsoft Office on Windows 10

Hi Indu,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Do let us know the following information to assist you better with this issue:

• Does the system crashes only when accessing Microsoft Office product?
• What exactly happens when you try to access Microsoft Office products?
• Were you able to see any error code/ error message with this issue?
• Which version of Microsoft Office have you installed on your device?

As a workaround, I suggest you to try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run the System maintenance troubleshooter
and check if it helps.

System Maintenance troubleshooter finds and clean up unused files and shortcuts and performs maintenance tasks.

1.
Press Windows
key and type Troubleshooting.

2.
Select Troubleshooting and hit
Enter.

3.
Click on View all in the left pane of the window.

4.
Select System Maintenance.

5.
Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: I suggest you to install all the pending updates after upgrading to Windows 10.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

If the issue persists only when accessing the Microsoft Office products, I suggest you to contact the below forums as we have a dedicated team to assist you better with this issue.

Microsoft Office Forums

Select the right category to post a query.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.