Windows 10: Long waits in Live Chat

Why the incredibly long waits in queues for Live Chat? After several hours stuck at "2 people ahead of you", I gave up. Is Microsoft making you wait and then timing you out?

:)

 

Microsoft Live Chat Support or Help with Issue

Getting to an agent via Live Chat took me over an hour and was extremely convoluted *Confused. So much so that I honestly cannot recall all the steps I took. I believe their system is designed to have one go on a 'treasure hunt' as all other sites with live chat have that little chat pop-up.

 

Live Chat.

We did and no one used it:

www.techpowerup.com/chat

We do have the Live extension:

TechPowerUp

 

Ten Forums Saturday Live Chat 24-MAR-2018

Welcome to TF Saturday Live Chat on March 24th, 2018

Fellow geeks, Ten Forums & Windows 10 enthusiasts and Insiders:

This is an open invitation to TF Saturday Live Chat on Saturday 24th of March 2018. Come and meet your fellow TF members and Windows Insiders in a live chat. Topic: off topic



Information TF Saturday Live Chat will be held in three parts. Part 1 should allow the members from Asia and Oceania to participate, Part 2 should be OK for the European, Middle Eastern and African members and the Part 3 for our American members.

You can of course participate in all three sessions if you so wish, it's just that spreading the chat throughout the day like this, the more members and guests alike all around the globe have a realistic possibility to be there.

The TF Live Chat will be recorded, remember it when participating in chat, showing webcam or presenting your desktop. Extracts of recordings will be posted on Ten Forums.

• TF Saturday Live Chat, Part 1
  • Start 11:00 (11 AM) UTC
  • End 12:30 (12:30 PM) UTC
  • Part 1 Start & End times in your local time zone: Event Time Announcer - TF Saturday Live Chat, Part 1

• TF Saturday Live Chat, Part 2
  • Start 16:00 (4 PM) UTC
  • End 17:30 (5:30 PM) UTC
  • Part 2 Start & End times in your local time zone: Event Time Announcer - TF Saturday Live Chat, Part 2

• TF Saturday Live Chat, Part 3
  • Start 20:00 (8 PM) UTC
  • End 21:30 (9:30 PM) UTC
  • Part 3 Start & End times in your local timezone: Event Time Announcer - TF Saturday Live Chat, Part 3

The chat will be online 30 minutes before the start time of each part for you to test the connection and join, and will remain online as long as there are attendees, at least an hour and a half.

Use the links above to check the start times for each session in your local time. You will see the start time in UTC shown at left, and the same in your local time at right:





Notice that if your regional settings are set to use 12 hour (AM/PM) clock, you will see the times in your familiar format.

A link to each live chat session will be posted here in this thread 30 minutes before the start of each part. The TF Saturday Live Chat is a group video meeting but to participate with audio and webcam video is optional; if you so decide, you can just listen and participate with text chat.

See this Microsoft support article for instructions in joining using the Skype for Business Web App (no account required): Join a Skype Meeting with Skype for Business Web App:





A small plugin will be installed and you are ready to join the meeting. Joining, including time to install the plugin takes less than a minute.

Notice that you will not need any Ten Forums, Skype, Skype for Business, email or MS Account. Simply select a screen name for you and join as a guest. Of course it would be nice if everyone would use their forums username, but that's up to you. If you want to remain anonymous, sign in as guest John Doe if you so prefer.

You can of course also join using Skype for Business desktop app if you have an organisational Skype for Business Account. Please remember that in that case your personal information will be available for and seen by all participants. I recommend to at least disable your contact card showing the phone numbers. As far as I know there's no way to disable showing your account name, avatar and email address when joining with your Skype for Business account.




Tip All TF Saturday Live Chat participants can share their desktop and show whatever their want to show to live audience. If you have a neat Windows 10 trick, tip, workaround or anything else you would like to show to your fellow members, please send me a PM about it latest by Friday evening (March 23rd) and we'll make it happen.

See you geeks on Saturday the 24th! Please post all your questions, ideas and such about the Live Chat in this thread.