Windows 10: Looping after factory reset

I got a Dell 5559 on Windows 10. I was having a problem where the computer showed it was connect to internet but it wouldn't pull up any web page or do anything that requires internet. I tried to do a factory reset and now it's looping with this screen. Any help?



:)

 

Stuck on a reset loop after factory reset

I factory reset my hp envy because i was selling it and it was doing the automatic update but was closed at 64% so it didnt finish but now it is stuck in a loop where the hp logo will show for a while then itll go to yhe update screen showing the 64% then
the screen goes black and starts the process over. I believe it was downloading the windows 10 update. Any ideas?

 

Stuck on a reset loop after factory reset

Hi Jack,

Thank you for posting your query in Microsoft Community.

Apologize for the difficulties that you're experiencing in Windows 10.

Not to worry, we’re here to help you out.

Let us follow the steps suggested by Babu V (replied on September
19, 2015) in the following thread that speaks about a possible solution for the related issue:

Error: “There was a problem resetting your PC”

Error: “There was a problem resetting your PC”

Hope it helps.

Kindly let us know if you need any further assistance, we are glad to assist you.

 

Looks like you are upgrading what options did you select when factory resetting computer ( delete everything and reinstall Windows)?

 

I done the remove files and clean drive

 

There is not much to do than again factory reset your computer.

Dell SupportAssist OS Recovery starts automatically if Windows will not startup. The recovery environment allows you to diagnose hardware issues, repair issues, back up files, and restore factory settings. You can start the recovery environment at any time.
Verify the list of systems on which Dell SupportAssist OS Recovery is supported.

You should able to factory reset with Windows 10 Installation DVD. You can create Windows 10 installation DVD/USB with Windows 10 Media Creation Tool.

 

@cwd500 - Did your laptop come with Windows 10 factory installed? Have you made any partition modifications that may have changed or eliminated the Dell PBR partition? Finally, did you attempt this by selecting the "Dell Backup and Recovery" option from the failed boot troubleshoot screen?

I know you stated:

But was that part of the Dell Recovery routine?

 

There are troubleshooting steps that can be used to fix the error message.
Instead perform a clean install:
Clean Install Windows 10 Installation Upgrade Tutorials