Windows 10: Lose Display Port Connection, Computer Freezes when game starts.

Igor,Please help me resolve my monitors shutting off once a game starts. This problem has been ongoig for quite some time. I have an 11700K, 3080ti, have replaced PSU and Motherboard with an MSI z590 pro. I have done a fresh install of win 11.Here is the link to my dump files from today.https://1drv.ms/u/s!ApyTwh3dzI3Ry0Q09MHSFq1Z6_p4?e=9XvZ3xHere is my event Viewer loghttps://1drv.ms/u/s!ApyTwh3dzI3Ry0z6iZw2EmxB3nu8?e=eda9odMy computer screen turns black and I lose the display port connection as soon as I load a game . Like MSFS.It generally works ok if I am doing light everyday tasks, but as

:)

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Windows 10 freezing and losing control

Hi,

Welcome to Microsoft Community and thank you for porting your query.

To understand the issue better, please provide us more information.

• 
  What is the make and model of the computer?
  
• 
  Which anti-virus program are you using?
  

The issue you are facing could be due to the display driver adapter is outdated. Let’s try simple troubleshooting steps and check if this helps in resolving the issue.

Method 1.

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you install the driver restart the computer. It will automatically install the generic network adapter.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

You can also changing the bubbles screen server.

• 
  Type Screen on the Windows search bar and select
  Change screen server.
  
• 
  Select None on the screen server, click on Apply and click on
  OK.
  

Hope it helps. Keep posting us with the status we will be glad to help you.

 

Minecraft 1.13 Snapshot Freezing on game start

Hi,

Thank you for posting your question in the Microsoft Community

1. May I know the edition of Minecraft installed on your PC, is that Java edition or Windows store?
   
2. Are you using the physical copy or digital version of the game?
   
3. Did you install Minecraft from Microsoft store?
   
4. Are you getting any error message?
   

However, I suggest you to put your computer in a clean boot state and try to launch the game.

Step 1: Clean Boot

I recommend you to follow this Article to perform
Clean Boot in Windows, if you continue to have this issue even after performing clean boot, please reply to this thread.

Disclaimer: A ‘clean boot’ starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

Your computer may temporarily lose some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.

Step 2: Troubleshoot gameplay issues on Windows

I recommend you to follow this Article to troubleshoot

gameplay issues on Windows.

Hope it helps