Windows 10: Losing connection when screenshotting

Whhenever I use the screenshot tool by accessing the hotkeys I would lose connection. I can tell because my discord call would go silent and some games would be disconnected from some games. It just came out of nowhere and started bugging me.

:)

 

Losing internet connection intermittently only on laptop

Hi Lindamartin,

For us to know the reason why your laptop is losing internet connection intermittently and how to fix it, we would like to know more information:

• Have you tried updating your drivers?
• Did you receive any error messages?

We suggest that you try the troubleshooting steps below and check if it will solve the issue:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

We suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

Post us back with the result.

 

losing internet connection

Hi,

Sorry for the inconvenience caused.

Please let us know if you receive any error code or error message.

Try the following methods and check if it helps:

Method 1: Run the Internet Connections troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

I suggest you refer the help article below as well.

Fix Wi-Fi connection issues in Windows - Microsoft Support

Hope this helps. Get back to us for any further queries on losing Internet connection. We are happy to help!

 

My computer loses connection randomly

Hello,

The issue that you are experiencing might be caused by a limited or poor network connection. For us to know more, please answer the following:

• Were there any recent changes prior to the issue?
• Are you getting any error messages or pop-up message?
• For us to have a better image of your concern, can you provide us a screenshot of the issue that you are experiencing?

In the meantime, we suggest running the Network troubleshooter followed by networking commands. To do that, follow the steps below:

• In the search box on the taskbar, type Network troubleshooter, and then select Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

If that doesn’t fix your connection problem, try these things:

• Reset the TCP/IP stack
• Release the IP address
• Renew the IP address
• Flush and reset the DNS client resolver cache

To run these networking commands in a command prompt window

• In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator> Yes.
• At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

• Type netsh winsock reset and press Enter.
• Type netsh int ip reset and press Enter.
• Type ipconfig /release and press Enter.
• Type ipconfig /renew and press Enter.
• Type ipconfig /flushdns and press Enter.

Get back to us and give us an update.