Windows 10: Losing internet connection when playing demanding games

Since upgrading from a GTX 970 to a GTX 1080, I have started losing internet connection when playing demanding games. The ones I’ve noticed it on are Star Citizen and Red Dead Redemption 2. After playing for a bit normally happens within a few mins but can take longer sometimes I lose WiFi connection. It still shows as connected but there is no internet. If I turn off the internet button in the notification panel I can’t turn it back on, the button just doesn’t work. It fixes itself when I restart my PC. I am using a PCIe WiFi card as ethernet does not work in the room my PC is in. I have tr

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losing internet connection

Hi,

Sorry for the inconvenience caused.

Please let us know if you receive any error code or error message.

Try the following methods and check if it helps:

Method 1: Run the Internet Connections troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

I suggest you refer the help article below as well.

http://windows.microsoft.com/en-in/windows-10/fix-network-connection-issues

Hope this helps. Get back to us for any further queries on losing Internet connection. We are happy to help!

 

Losing internet connection intermittently only on laptop

Hi Lindamartin,

For us to know the reason why your laptop is losing internet connection intermittently and how to fix it, we would like to know more information:

• Have you tried updating your drivers?
• Did you receive any error messages?

We suggest that you try the troubleshooting steps below and check if it will solve the issue:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

We suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

Post us back with the result.

 

When i m using a game with high CPU my internet connection stopped working

Hi,

The services that run when you play games may be interfering with the network services on the computer, resulting to this problem. To have a better idea about the cause of this, kindly answer the following:

• Are you playing web-based games when this issue happens?
• What error message do you get when you lose the network connection?

We suggest you run the Network Adapter troubleshooter in Control Panel to identify what causes the problem. It may also fix the issue since Windows troubleshooters are designed to correct the problems they find on the system. Follow these steps to run the
suggested tool:

• Click on Start.
• Type Troubleshooting then press Enter.
• On the left panel, click on View all.
• Choose Network Adapter and allow the troubleshooter to run.

Let us know if it finds anything.

We're here if you need additional assistance.