Windows 10: Loss of audio

I had perfect audio yesterday. Today I don't think I changed anything, but I don't have audio anymore. At first I had a red X over the tray icon and got an error saying that the audio service wasn't running. I restarted a few times and the X and error went away. But I still have no audio, even though I can move the slider on the tray icon. If I try to play Spotify, for example, it gives the error "can't play the current song." I'm using the sound adapter built into the Asus Z97-A motherboard. I already checked many troubleshooting sites. I reinstalled the audio driver. I tried multiple playback devices.

Thanks in advance.

:)

 

Loss of audio

Hi Fredie,

The challenge that you're experiencing with your computer audio is possibly related to your sound driver or speaker settings. Sometimes, restarting your computer helps in resolving this issue by refreshing its processes and services. If that doesn't work,
we recommend running the Hardware and Devices troubleshooter by following the instructions below. This built-in troubleshooter will try to diagnose and resolve the issues that it can find:

1. In the search field on your taskbar, type Control Panel, then press
Enter.

2. On the View by options located at the top-right corner of the Window, select
Large icons.

3. Go to Troubleshooting.

4. On the left panel, select View all.

5. Click Hardware and Devices.

6. Click Next to run the troubleshooter.

7. Follow the on-screen instructions.

If the issue persists, please follow the steps on this
article on how to troubleshoot sound problems in Windows 10.

Keep us posted and we'll be willing to assist you further.

 

Loss of audio

after a recent restore my computer says that there are no audio devises installed. How is it possible to get sound again? Thank you.

Moved from: Windows / Windows 10 / Windows settings

 

Try using the default/generic audio driver in Win 10? In device manager, tell it to update the audio driver but using the 'browse' option as opposed to 'search automatically'. After clicking browse, you'll get a list - 'HD audio device' (I think its called) would be the one you want. Not the brand name version such as IDT or RealTek for example.

 

Tried it, but nothing changed. I found that Multimedia Class Scheduler is missing from Services. My system can't find mmcss.dll. I read that this process is critical for audio, but it seems to be gone from my computer. Do you know how to restore it? sfc /scannow didn't do anything.

 

Try DISM ? It should restore or repair any missing files.

 

If not try repair install, but backup all important files Repair Install Windows 10 with an In-place Upgrade

 

Repair install of Windows fixed it. Thanks.

 

Good to know, your welcome.