Windows 10: Loss of CDROM drivers

My Acer E-5 571P has lost the use of the CDROM. There is no listing of it in the Device manager. There does not seem to be any drivers available on the Acer Support website either. Let's hear the fixes because there doesn't seem to be any in Windows. Have run the Hardware and Devices troubleshooting tool also............. no help.

:)

 

loss of control

Hi,

Sorry for the delay in response:

I would suggest you to run hardware and drivers troubleshooter to help you with the problem.



Try the following steps to run the troubleshooter:

• 
  Click "Search" and type "Troubleshooting" without quotes and hit enter.
  
• 
  Click “Hardware and Sound”
  
• 
  Select “Hardware and Devices”
  
• 
  Click next to run the troubleshooter.
  
  Hope this helps.
  

 

Loss of audio device/driver

Hi Malcolm,

The red X icon that you can see on the system tray may be caused by a hardware issue and the speakers are not working or in most of the cases there is a software malfunction after an update of the operating system due to the fact that not all the drivers
you had are compatible with the new Windows 10. We suggest that you try to connect another speaker and see if the same issue will occur. If the issue persists, you may run hardware and devices troubleshooter by following the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on Hardware and Devices from the list and you can run the troubleshooter.

Lastly, you may also go to the device manufacturer's website to update the driver.

Feel free to get back to us if you need further assistance.

 

Windows 10 wrongly assigned CDROM device driver to CD/DVDW

Hi Michael,

To address your concern, we suggest to run System File Checkeras DLL file is associated to your drivers.

The following list describes some of the files that are implemented as DLLs in Windows operating systems:

• ActiveX Controls (.ocx) files
  
  An example of an ActiveX control is a calendar control that lets you select a date from a calendar.
• Control Panel (.cpl) files
  
  An example of a .cpl file is an item that is located in Control Panel. Each item is a specialized DLL.
• Device driver (.drv) files
  
  An example of a device driver is a printer driver that controls the printing to a printer.

System File Checker is a utility available in Windows 10 that checks for system file corruption. It's recommended for advanced users.

Follow the steps below:

• Right-click (or press and hold) the Start button, then select Command Prompt (Admin).
• Enter sfc/scannow (note the space between "sfc" and "/").

Thanks.