Windows 10: loss of computer internal audio on desktop

Hello,

I recently upgraded a Dell Optiplex 780 from Win7 to Win10 Pro, build 18363. The internal speaker on the desktop used to have audio and now doesn't. If I attach headphones or external speakers, audio plays fine on the external devices. After much research, it appears that the only internal audio device is "High Definition Audio Device." The vendor for this is Analog Devices. The Dell website does not have an updated driver for this device. Is there any way I can restore the internal speaker...I know it's not good sound but it's worked for my purposes... or must I use external speakers from now on? Thanks for any help you can offer.

:)

 

Internal Conexant Audio speakers are "unconnected"

Hi,

For further assistance regarding the "unconnected" status of your internal audio speaker, we would like to gather more information:

• Was the update installed manually or automatically?
• Did you make any changes to your computer prior to this issue?
• What other troubleshooting steps have you tried so far?

Regards.

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.