Windows 10: Lost all my documents after an update

I was with tech support yesterday and he did an update to fix my problems, which didn't work, and I lost all my documents. I did a "restore to earlier date" and they are still missing. How do I get them back?

:)

 

I lost my documents after the windows 10 upgraded, which seems that it roll back to the previous version months ago.

Hi,

It is possible that you're unable to find your documents because it was hidden or move where they are saved before after the update. To assist you better, we'd like to gather more information:

• Are you able to backup your files before the update?
• Does your OneDrive files sync to your computer before update?

In the meantime, we suggest that you follow the steps in this article on how to find lost files after the
update to Windows 10. You can expand each section and perform the instructions.

Keep us posted if you need additional help.

 

Lost text

Hi Martha,





There are a lot of possible factor for a text or a
word document to be lost. To isolate the issue, I have some questions for you:

• 
  What application did you use to create the text document?
  
• 
  Were there any changes made before the text was lost?
  
• 
  Were there any recent application installed?
  
• 
  What troubleshooting steps have you done so far?
  

We'll be waiting for your response.



Regards.

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.