Windows 10: Lost all of my Whiteboards

I am using a Microsoft Surface Pro 6 and the Microsoft Whiteboards Application


The past few days Microsoft Whiteboard was not able to sync the changes to my whiteboards. This morning I tried to delete one of the whiteboards, the app crashed, and when I reopened it all of my whiteboards had disappeared.


How can I get help to recover my lost data?


The application would always sync to my Microsoft account, so I feel like my data would exist somewhere?


Online support told me this forum was my only avenue for getting support to recover lost data.

:)

 

Microsoft Whiteboard - Lost 2 months of notes

Hi Anthony,

Sorry to hear that you've encountered this kind of issue. We suggest checking on your OneDrive if you can see a folder containing your whiteboard files. Moreover, we encourage you to send feedback directly to the Microsoft Whiteboard team by tapping the
gear icon in the lower right corner of the app and choosing Send Feedback. This will open the Microsoft Feedback hub, where you can enter information about the issue you've encountered and provide a screenshot.

Moving forward, as we are dedicated to Office applications, we will move this thread to the correct category so you can get better help from experts.

Your understanding is greatly appreciated. Thank you!

Regards,

Justin

 

Microsoft Whiteboard

I created a new whiteboard and drew something on it. When finished, I deleted this whiteboard and a previous whiteboard was deleted as well. How can I recover the first whiteboard?

Thanks

Moved from: Microsoft Education / Windows 10 / Store

 

Microsoft Whiteboard crashes almost anytime someone tries to join a session. How to fix?

I was unable to perform the steps specific to Office, because Microsoft Whiteboard wasn't included with Microsoft Office. Whiteboard was installed separately.

However I did figure out something that seems to work. I went to Settings → Apps & Features → Whiteboard → Reset and it seems to be working now.