Windows 10: Lost Bluetooth capability and Beats Audio

I updated recently. Well, I did a fresh reinstall and the new jazz was installed. Afterwards though I realised I have no bluetooth. I can't turn it on or off, when I go to connect a bluetooth device I instantly get a message about it not being avalible, needing to turn it on and all that. Troubleshooters of any kind dont work at all. Drivers wont even install because my "device is not bluetooth compatible"

I know it was the update as a work collegue updated yesterday and lost it aswell.

Ive also lost Beats audio, thought thats happened before to me aswell as losing a lighting control app. I know the update was relatively new but I was hoping for a fix. Didnt realise how much I used both of those things until I wanted to listen to some music

submitted by /u/TempDox
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:)

 

Beats Audio

Hi John,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I will definitely assist you with audio problem.

This issue may occur due to the out dated driver. Try the below method and check.

Method 1.

I would suggest you to run Windows sound troubleshooter and check if it helps. Follow the below steps:

• 
  Type troubleshoot on the search bar and click on
  troubleshooting.
  
• 
  Click on Hardware and Sound and click on
  Playing audio.
  
• 
  Now click on Advanced button and click on
  Next.
  

If the issue still persist try the below steps provided.

Method 2.

I recommend you to update the beat audio driver and check. Follow the below information provided.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Universal Serial Bus Controller and expand it.
  
• 
  Right click on the beat driver and click on update.
  

Hope this helps. Post us with status we will be glad to help you.

 

lost bluetooth capability

Hello Eugenia,

This issue could possible caused by missing drivers. For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the model of your laptop?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

We look forward to your response.

Regards.

 

Beats audio

Found this in an hp forum about beats not working in windows on hp.

https://h30434.www3.hp.com/t5/Notebook-Audio/be...

Basically what I was going to suggest.

Installing beats driver.