Windows 10: Lost connection to internal camera and bluetooth since WIndows 11 upgrade?

I have noted that I have no BLUETOOTH or internal camera access since the Windows update - 2025-01 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 KB5049624. It appears that both cannot no longer be found on the actual laptop Dell XPS 9370 through device manager. I have checked the BIOS and disabled and re enabled both on the laptop. Since then I have done the latest updates that include KB5050021 and KB5051989, and then full update to 24H2 and update KB5050577 but still nothing.I have seen various threads on the subject but no clear resolution av

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Bluetooth lost. Not on device manager since windows 10 upgrade

Hi Paul,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand the inconvenience you are facing in accessing the Bluetooth device on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your computer and Bluetooth device?
• Is the device connected successfully on your computer?
• Have you made any changes to your computer prior to this issue?

Try few of the below troubleshooting steps and check if it helps.

Step 1 If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to install the latest drivers and updates for your device after upgrading to Windows 10.

This will help you to find the drivers for Bluetooth and may help in installing the drivers.

Steps:

• Connect to the internet (Wired internet connection).
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Refer: Connect to Bluetooth devices



Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Nikon Camera P1000 Bluetooth and Wifi Connections

MY bluetooth is telling me on my pc that there is nothing associated with Bluetooth and I need to associate a file or something. I wish to connect my new camera but if BT is non functioning, I am stuck.

 

lost bluetooth capability

Hello Eugenia,

This issue could possible caused by missing drivers. For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the model of your laptop?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

We look forward to your response.

Regards.