Windows 10: lost emails from windows mail

I have been using windows mail in W10. I have been putting important emails into storage folders such as "Banking" or "gas bills". Recently i needed to access these emails only to find they are nearly all empty. It would seem that they are only saved in there for a short period, maybe a month, and then they dissapear. Where have they gone? "I need them!".

:)

 

lost emails in windows mail 10

Hi,

In order to help you better, could you please confirm a couple of things.

• How are you accessing the email? Is it through web browser or Windows mail app?
• Which email client are you using?
• What is the type of email account that you have configured in mail?

If you are accessing the mail through Windows mail app then, I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Method 2: I suggest you to run the app troubleshooter from the below article and check if it helps.

Run the troubleshooter for Windows apps:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Windows live mail deleted email and lost folders

Hello,

Windows Live Mail are prone to getting lost even if you don’t delete them. In some cases, Windows Live Mail users have reported some or all of their Windows Live Mail folders disappearing either after a Windows update or a Windows Live Mail Update or following
the deletion of any one email folder. For us to resolve this issue, we suggest that you follow the methods to restore lost Windows Live Mail email folders listed below:

Method 1: Restore the folders using Compact View

• Open Windows Live Mail. Click on View in the taskbar.
• Click on Compact View. Doing so will collapse all of the Windows Live Mail folders listed and a green sign in the shape of a plus will appear under them.
• Click on the green plus. As soon as you do so, a dialog box that lists ALL of the Windows Live Mail folders on your computer – including the ones that you have lost – will appear.
• Simply check each of the lost folders that you want to restore by clicking on the checkbox beside them, and then click on
  OK.
• Once done, click on View and then click on Compact View. As soon as you click on Compact View the second time, all the email folders that you thought you had lost should appear exactly where they should be.

Method 2: Restore the folders that were lost using the import feature from the default directory where the mail’s are stored

• The first step is to Hold the Windows Key and Press R.
• Then, type %appdata% and click OK.
• Once there, check the following locations:
  
  AppData\Local\Microsoft\Windows Live Mail
  
  AppData\Roaming\Microsoft\Windows Live Mail
• You will then see your folders in one of those directories, copy everything and create a new folder on Desktop. Name it as
  Back Up Live Mail or something. This will be the back up folder, the reason it is supposed to be copied is to not corrupt or mess up the existing data.
• Now that you've got the back up, you'll need to import the files to your Windows Live Mail.
• Open Windows Live Mail.
• Open the File menu located in the upper left corner of the window.
• Click on Import messages in the File.
• Select the file format in which you saved your Windows Live Mail backup. If you’re restoring from the back up in the above method, then use the
  Windows Live Mail option and click Next. Click on
  Browse, navigate to the folder in which your backup is stored, click on the backup file (the folder or mailbox) you want to restore to select it and then click on
  Next. Click on Next. As soon as you receive a message confirming the success of the restoration of the folders, feel free to click on
  Finish and see that the folders you restored are now visible in the left pane under Storage folders or where they were imported.

Let us know if the resolution provided works.

 

Lost Mail

Hi,

Thank you for contacting Microsoft Community.

Please confirm these information to assist you in better way:

• Are you able to access the emails using web browser.

I suggest you to follow the below steps,

1. Click on mail app.

2. Go setting, click on accounts

3. Click on the account.

4. syncing setting dialogue box will appear.

5. Go the option download emails from, and select the time limit.

Please reply us with the required information to assist you further