Windows 10: Lost folder: Very strange behavoiur after blue screen

Hi,


My daughter experinced the very strange phenomenon:

1. There was a blue screen of death

2. When it booted back and she logged in she does not find anything on the desktop. It seemed like a fresh new user account. But under C:/User/Desktop everything was there.

3. So accidently she moved an important folder from the C:/User/Dektop to this "clean" Desktop.

4. At the end when she wanted to logged out the Windows refreshed itself thus it rebooted

5. When she logged in again everything was there on the Desktop like before the blue screen except that important folder she move to the Desktop at step 3. above.

6. And this folder is nowhere, it is not hidden, not in the trash, cannot find it although it is a very big folder mutiplyG. And there is no other user on the laptop the other one is the Public, but that is empty


Any hint?


Thanks


Zoltan

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Folder in Favorites lost

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Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response