Windows 10: Lost folders

Hi, I have lost a number of folders following the latest windows 10 update. I have tried all of the recommended solutions, performed a system reastore and web chatted with Micrsoft. Has anyone been able to slve this problem>

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Folder in Favorites lost

Had a folder in IE favorites named xxxxx favorites with many items in it. Don't know what I may have done but it is gone from the list. When I try to create a new folder it tells me that there is one already there, but it is not. Any suggestion where I might find the lost folder or how to restore it.

 

Lost folders on Update

Hi,

There are ways to recover some missing files on Windows 10. For us to help you recover them, we'd like to ask a few things. Kindly answer the following:

• Are you using an Administator account to search for the missing folders/files?
• Are you able to find the missing files/folders using Search?
• What specific files/folders are missing?

Meanwhile, as an initial troubleshooting, we suggest that you check this
article and follow the troubleshooting steps given.

We'll be waiting for your response.

 

Lost a REALLY IMPORTANT folder

Hi Tanya,

We'd like to know a few things to understand this better and help you recover the missing folder. Please answer these questions:

• Did you lose it after upgrading to Windows 10?
• How long has it been since you installed Windows 10 on the computer?

Windows 10 does not apply changes or remove personal files without your permission. We suggest you restore the previous version of the folder or drive that used to contain the files you are looking for. Refer to this

page for the steps.

Let us know if you need more help.

Regards.