Windows 10: Lost PIN to log in to Windows Surface Go 2 Windows 10

Discus and support Lost PIN to log in to Windows Surface Go 2 Windows 10 in Windows Hello & Lockscreen to solve the problem; I recently purchased this Surface Go 2 tablet. I have an email address set up with Microsoft and I chose a PIN for login. I have forgotten the PIN.... Discussion in 'Windows Hello & Lockscreen' started by LindaH###i, Nov 15, 2020.

  1. LINDAH###I
    LindaH###i Win User

    Lost PIN to log in to Windows Surface Go 2 Windows 10


    I recently purchased this Surface Go 2 tablet. I have an email address set up with Microsoft and I chose a PIN for login. I have forgotten the PIN.


    I did have a 'Forgot My Pin' button but it took me to the email login. I am only allowed to change the email login and log in to the tablet, which takes me directly to the PIN login again, where I cannot do anything. I must be logged in with the email/password as I'm told there is another user if I try to power down the tablet. I have no access to the tablet without using the PIN log in.


    Presently, the PIN login is asking me to try a challenge phrase that it gives me and that does not work. Obviously, I am confused as I seem to be going in circles. Since I haven't even been able to use this tablet for more than a day, this is very frustrating.


    I have gone over the posts related to this already but there are no other login options as some posts suggest using.


    Can someone help?


    Linda

    :)
     
    LindaH###i, Nov 15, 2020
    #1
Thema:

Lost PIN to log in to Windows Surface Go 2 Windows 10

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