Windows 10: lost touch screen with may/june update

Discus and support lost touch screen with may/june update in Windows 10 Drivers and Hardware to solve the problem; Levovo 11e Type 20D9, 20DA Laptop ThinkPad - Type 20DA gen 1, win10 home build 19041.329. before update touch screen worked fine now the os states no... Discussion in 'Windows 10 Drivers and Hardware' started by georgekammerzell, Jun 26, 2020.

  1. GEORGEKAMMERZELL
    georgekammerzell Win User

    lost touch screen with may/june update


    Levovo 11e Type 20D9, 20DA Laptop ThinkPad - Type 20DA gen 1, win10 home build 19041.329. before update touch screen worked fine now the os states no pen or touch screen available, nothing shows in device manager in HID

    :)
     
    georgekammerzell, Jun 26, 2020
    #1
  2. JENNIFER CHA
    Jennifer Cha Win User

    touch screen

    Hi,

    We sure can provide some troubleshooting steps before you decide to get help from your laptop's manufacturer. Please follow the suggested solutions below:

    Method 1: Check if the touch screen driver is enabled.

    • In the Search bar, type Device Manager.
    • Locate Human Interface Devices and look for touch screen.
    • Right-click touch screen and check if it is enabled. If not, please enable it.
    Method 2: Reinstall the touch screen driver.

    • In Device Manager, go to Human Interface Devices.
    • Locate touch screen again and right-click it to Uninstall
      the driver.
    • Restart your PC to automatically install the driver.
    Feel free to post back for updates.
     
    Jennifer Cha, Jun 26, 2020
    #2
  3. DANI PUN
    Dani Pun Win User
    Touch screen not working

    Were you able to see if your driver is up to date?

    We suggest to update the touch screen driver and check for resolution.

    Follow the steps provided:

    • Press Windows key and X on your desktop and click on Device Manager.
    • Expand Human Interface Devices.
    • Locate the Touch screen driver.
    • Right-click on the driver icon and click on Update Driver Software.
    • Click on Search automatically for the updated driver software.
    • Follow the onscreen instructions to update the touch screen driver.
     
    Dani Pun, Jun 26, 2020
    #3
  4. DEEPIKA GOWDA
    Deepika Gowda Win User

    lost touch screen with may/june update

    Touch screen is disabled

    Hi Roy,

    Thank you for responding.

    This issue might be due to drivers which are to be updated.



    I suggest you to update the drivers for touch feature in Device Manager:

    Steps:

    • Right click on Windows key from the desktop and click on
      Device Manager.
    • Expand Human Interface Devices, right click on the
      Touch screen driver and select Update Driver Software.


    Also, I suggest you to contact the device manufacturer website and try to update the chipset drivers as well.

    Hope it helps. Feel free to contact us for further assistance.
     
    Deepika Gowda, Jun 26, 2020
    #4
Thema:

lost touch screen with may/june update

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