Windows 10: Magic Jigsaw Puzzle Download Issue

I can't download Magic Jigsaw Puzzles to my Lap Top with Window's 10. I keep getting the message "Can't Install, we'll retry shortly." However, it never installs. Any suggestions?

:)

 

Magic Jigsaw Puzzle Issue

Based on the error message you’ve encountered, this can be an issue with the Windows Store which affects the digital games you’ve downloaded. We suggest manually resetting the application. Here are the steps:

• Press the Windows + R keys to open the Run dialog box.
• Type WSReset.exe and click OK.​
• The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.​​

Once done with the reset, kindly click this
link and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for Magic Jigsaw Puzzles.

We’ll be waiting for your response.

 

magic jigsaw puzzles

I have had problems with the Magic Jigsaw Puzzles almost from the day I downloaded it. The pieces either do not move, or they jump around, or they move on their own, sometimes the screen reverts back to my desktop and then I have to start all over. I have
Windows 8.1. I have uninstalled the puzzle and reinstalled it at least once a week hoping this will solve my problem, but so far no luck. Why can't this be fixed?

 

Magic Jigsaw puzzles

Hi,

Thank you for posting in Microsoft Community.

I understand your concern and will assist you to resolve this issue, and suggest you to run App troubleshooter and check .

a. Type ‘Troubleshooting’ in the search next to start.

b. Click on ‘View All’ on left side and select Windows store Apps’.

c. Follow the onscreen instructions

Further please contact app support site

https://www.microsoft.com/en-us/store/apps/magic-jigsaw-puzzles/9wzdncrfj9xv

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

Thank you.