Windows 10: Mail for Windows 10 fail to start

Hi,

I have a PC running Windows 10, set up for two users. I am the Administrator, my husband is a User.

Mail for Windows 10 works for my husband when he is logged in to his account, but when I am logged in to my account Mail fails to start. This is a recent issue - it used to work fine, but I had issues with HxTsr stopping and I was advised to uninstall Mail and download the latest version from Microsoft store, which I did and it has work fine for while. Now the reliability history is giving the following messages:

Source
Microsoft Outlook

Summary
Stopped working

Date
‎30/‎01/‎2020 13:13

Status
Report sent

Description
Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20410.0_x64__8wekyb3d8bbwe\HxOutlook.exe

Problem signature
Problem Event Name: MoBEX
Package Full Name: microsoft.windowscommunicationsapps_16005.12228.20410.0_x64__8wekyb3d8bbwe
Application Name: praid:microsoft.windowslive.mail
Application Version: 16.0.12228.20388
Application Timestamp: 5df2c01f
Fault Module Name: twinapi.appcore.dll
Fault Module Version: 10.0.18362.592
Fault Module Timestamp: 125d2980
Exception Offset: 00000000000a3dfe
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 3c0a
Additional Information 2: 3c0a5e9dde5113358b6fa8b1429ab77d
Additional Information 3: 5da3
Additional Information 4: 5da3d96f584c8ec7c61d553e649a454f

Extra information about the problem
Bucket ID: 76f8de36c0b0513eb3c8a8d19baeb764 1425574900276311908


I don't understand this because I thought Outlook and mail for Windows 10 were two different applications, and I am not trying to start Outlook as such, only Mail from the Start menu. What happens when I select Mail is that I get the blue screen with the envelope, and then it just closes and returns me to desktop.


I have tried rebooting, but the same this happens.


Is anyone able to help me?


Crissy

:)

 

Mail app will not open on 10041.


Hello Adam,

This is the suggested solution below if you haven't already tried it.

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.