Windows 10: Malicious Software Removal Tool Detects 1 infection but does NOT identify or remove it

In a full seven-hour scan, the Microsoft Windows MSRT detects 1 infection shortly after the beginning of the scan but at the end says No malicious software was detected. There is no way to know what infection was detected or where, and whether this is a false positive or a false negative. The MRT.LOG file says No infection found. Engine: 1.1.24030.4. Signatures: 1.409.399.0. MpGear: 1.1.16330.1. Run Mode: Interactive Graphical Mode.

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malicious software removal tool

Hi Alex,

We would like to know more about the issue by answering the following questions below:

• Have you tried to uninstall and reinstall Microsoft Windows Malicious Software Removal Tool?
• What is the last action taken before this issue happens?

We suggest that you check this link for more details regarding your issue:
The Microsoft Windows Malicious Software Removal Tool (MSRT) helps remove specific, prevalent malicious software from computers that are running supported versions of Windows.

We look forward to your response.

 

KB890830 Windows Malicious Software Removal Tool 5.48 - May 2017

Hi D4ni3l,

It is not a tool like protection software, it scans and removes malware but nothing more.

These are the different key ways from which the tool differs in comparison with protection software
From Malicious Software Removal Tool in Windows Windows 10 Security System Tutorials

 

Microsoft's Malicious Software Removal Tool is Detecting 5 Infected Files, But, NOT Identifying or Removing them in Win10 Pro 64!

To Whom it May Concern;

Microsoft's Malicious Software Removal Tool is Detecting 5 Infected Files, But, NOT Identifying or Removing them in Win10 Pro 64! See Snips below;

















Please Note that as the Scan Completes ,Still Indicating that there are 5 Infected Files ,the next window Displays," NO Malicious Software was Detected"! Every time I run the Malicious Software Removal tool I get the same Results! Please help!