Windows 10: malware/ trojan attacking browsers

Discus and support malware/ trojan attacking browsers in AntiVirus, Firewalls and System Security to solve the problem; Hi there, to cut a long story short , my sisters toshiba satellite was running very very slow . ;installed adware cleaner and malwarebytes and ran it... Discussion in 'AntiVirus, Firewalls and System Security' started by phant0m2017, Oct 15, 2016.

  1. malware/ trojan attacking browsers


    Hi there, to cut a long story short , my sisters toshiba satellite was running very very slow . ;installed adware cleaner and malwarebytes and ran it .... it found many problems . I quarantined them and removed them but they came back ! The browsers have been taken over by searchfinder.com or searching .com ? So now after a week of trying to remove this problem . Folowing all instructions on how to remove from each browser and their short cuts I began using my computer to download tools to try and fix the problem ....; in doing so I have managed to download something with bundled adware onto my toshiba qosmio and I now have problems opening any browser ! Ibhave adwcleaner installed which i have ran many times . This removes all the problems found but they return ? After 2 weeks now I downloaded the windows defender offline tool - onto disc . Ran it . It found a trojan and malware . Removed them . On restarting the problems have not gone away ! I cannot even turn windiws defender on now !!! Driving me crazy,,,, any help would be very appreciative ---- cheers ---Neil

    :)
     
    phant0m2017, Oct 15, 2016
    #1
  2. ddh127 Win User

    anti-malware software for Win phone 8 (WP8)

    Unless the malware is attacking the operating system itself, it will only attack one particular browser ~ they are all different and hackers don't bother trying to come up with a master program that will work on all browsers. Windows issues fixes all the
    time for IE security holes. And the malware does NOT have to be IN the browser to attack it.
     
    ddh127, Oct 15, 2016
    #2
  3. AlexDragu Win User
    Hijack.ShellA.Gen Detected in scan (MalwareBytes)

    Hijack.Shell.Gen is a Trojan infection that is designed to hijack Web browsers and steal confidential information. Definitely malware.
     
    AlexDragu, Oct 15, 2016
    #3
  4. Samuria Win User

    malware/ trojan attacking browsers

    Please download and save FRST 64bit or FRST 32 bit to your Desktop.

    http://download.bleepingcomputer.com/farbar/FRST.exe

    http://download.bleepingcomputer.com/farbar/FRST64.exe

    Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
    Make sure that Addition option is checked.
    Press Scan button.
    It will produce a log called FRST.txt in the same directory the tool is run from.
    Please copy and paste log back .
    The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe).


    Disable your antivirus prior to the scan!!
    Download z o e k . e x e version 5.0.0.0
    Save the file to your desktop.
    Right click Zoek.exe and run as administrator.
    Copy and the items below and paste them into Zoek.


    createsrpoint;
    emptyfolderscheck;delete
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns;b
    ResetHosts;
    iedefaults;
    autoclean;
    chrdefaults;
    ffdefaults;
    reset chrome;
    resetieproxy;

    Now hit the run script button.
    The log will appear after a reboot, also you can find it on the C: drive.
    Post the log in your next reply.
    Download the eScanAV Anti-Virus Toolkit (MWAV)
    http://www.escanav.com/english/conte...dwn&type=alter
    Save the file to your desktop.
    Right click run as administrator.
    A new icon will appear on your desktop.
    Right click run as administrator on new icon.
    Click on the update tab.

    malware/ trojan attacking browsers [​IMG]

    Once you have updated the program, make sure the settings are the same as the picture below.

    malware/ trojan attacking browsers [​IMG]

    Once you have made sure the settings match the picture, hit the Scan & Clean button.
    Upon scan completion, click View Log.

    malware/ trojan attacking browsers [​IMG]

    Copy and paste entire log into your next reply.
    Note: Reboot if needed to remove infections.






    Step 4: Adware Removal Tool.

    Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.


    malware/ trojan attacking browsers [​IMG]


    Hit Ok.


    malware/ trojan attacking browsers [​IMG]


    Hit next make sure to leave all items checked, for removal.


    malware/ trojan attacking browsers [​IMG]


    The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, then OK again to finish up. Post log generated by tool.


     
    Samuria, Oct 15, 2016
    #4
  5. Thanks for the reply. Im now having to use a tablet to reply as all my browsers are now not working on my toshiba qosmio !
     
    phant0m2017, Oct 15, 2016
    #5
  6. Oh wait on, I have managed to get firefox to work.its taking a while to open though.chrome and ie wont work...
     
    phant0m2017, Oct 15, 2016
    #6
  7. dencal Win User
    If you can open Task Manager...under Processes tab highlight any browser shown working and click on End Task.
    Close down computer.....as this might be a high jacked webpage linked to your router.
    Disconnect Router......reconnect router then restart computer to see if it solves your problem.
     
    dencal, Oct 15, 2016
    #7
  8. malware/ trojan attacking browsers

    Hit a bit of a stumbling block. Ive managed to download the eScan AV toolkit and ran the scan but there was no scan spyware option like in the picture ?
     
    phant0m2017, Oct 15, 2016
    #8
  9. I ran the scan and saved the log but after restarting thr system after the scan I can no longer get online ?
     
    phant0m2017, Oct 15, 2016
    #9
  10. I opened task manager and did what you recommended but I have now plugged the router back in and restarted but no browser is letting me get back onto windows 10 forum
     
    phant0m2017, Oct 15, 2016
    #10
  11. I have internet explorer , moz. Firefox and chrome - none of them are working now
     
    phant0m2017, Oct 16, 2016
    #11
  12. simrick Win User
    Hi.
    Sounds like a bootable virus/rootkit scanner would be your best bet at this point.
    You'll need access to a computer to download and create the media.
    Five portable antivirus and antimalware tools to carry with you at all times - TechRepublic
    How to create a Bitdefender Rescue CD
    You've got a rootkit going there, that's why they keep coming back.
    It's also possible to download Kyhi's rescue media and boot the systems from it, then run Malwarebytes Antimalware.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    .
     
    simrick, Oct 16, 2016
    #12
  13. malware/ trojan attacking browsers

    Thanks for the help - I will get on it today and letbyou know the outcome
     
    phant0m2017, Oct 17, 2016
    #13
  14. hi there , i created a windows bootable rescue disc (windows 10 recovery tools). i ran the malwarebytes from it and it picked up 37 problems.... i removed the selected and restarted computer. tried to use internet explorer and firefox, but still the same. i cannot use browsers. i am now trying the bit defender bootable disc.....
     
    phant0m2017, Oct 17, 2016
    #14
  15. simrick Win User
    Hi.
    You'd probably want to run Malwarebytes again in the WinPESE environment, until it shows nothing found - sometimes deleting some malware allows others to show.

    Once finished, I would boot into safe mode and reset all browsers on the system - whether you use them all or not.
    reset edge
    Microsoft Edge - Reset to Default in Windows 10 - Windows 10 Forums
    reset all browsers
    How to Reset Your Web Browser To Its Default Settings
    .
    Then I would boot into normal mode and run RKILL. RKIL will stop malicious processes from running until a reboot.
    Then run (scan then clean) ADWCleaner. ADWCleaner will reboot the machine to finish the cleaning.
    Then run JRT.

    That should do it. Feel free to post any logs if you'd like some evaluation of what you got.
     
    simrick, Oct 17, 2016
    #15
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