Windows 10: Manage consent for family account not working

I have been trying for days to manage my child's account but everytime I go the the link Manage permissions live.com I get this message:Manage permissionsIn the United States, South Korea, Brazil, and the EU, legislation requires that children have adult consent before creating an online account. You can use this page to manage the child accounts for which you provided consent. Learn more.To manage restrictions for your children, view your family settings.I am the person that addedd the kids to the family, I tried to remove and added back in but nothing always the same result. I also removed

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"Manage consent" option is completely missing from parent accounts

Thanks for the suggestion, but this does not work for two reasons.

The page that you provided - "Managing parental consent (microsoft.com)" does not include any specific instructions for "changing the child account to an older age."

That page does provide these instructions for "removing consent" -

"Visit family.microsoft.com and sign into your Microsoft account.

1. Scroll down and select Manage my child’s profile info.

2. Find your family member and select Remove consent for this child’s account."

However, when I login to either my primary account or the "phone number" account, I have no option to "manage my child's profile info." The options on that page include only the following:

* Try the Family Safety app

* Find your family

* Drive safely

* Your family email

* Family calendar

* Family OneNote

* Screen time

* Content filters

* Spending

* Activity reporting

* Need more help? (View help articles)

None of these has an option to "manage my child's profile info." Nor does such an option appear when I click on the child account listed on the family page - I only get these options:

* Family Safety Features ("Get the Microsoft Family Safety mobile app")

* Screen time

* Apps and games

* Web and search

* Spending

* Family Safety Features ("start free trial for M365 family")

...and a few toggle buttons for reporting emails.

What else do you recommend?

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

"Manage consent" option is completely missing from parent accounts

I have encountered a problem with managing a family of accounts. I contacted Microsoft Support, the tech support rep escalated the issue to a security team, and the security team has given up. They directed me here for further help.

The issue: My main Microsoft account is enrolled in a family with a second parent account and a child account for my child. Currently, I control all three accounts. I would like to remove the second parent account, but cannot do so until I "manage consent" for the second parent account over the child account. However, there is no "manage consent" option anywhere - it is just completely missing.

Explanation:

I have a Microsoft account with a Minecraft license. I wanted to play Minecraft with my child, which required creating a child account and purchasing Minecraft again. When signing up the child account, I was given the option of logging in via email or phone number. I chose phone number. Unbeknownst to me, many years ago, I had created another Microsoft account using that phone number. As a result, a family was created that included the child account and the "phone number" account as the parent.

This scenario led to a weird management problem: neither the child nor the "phone number" parent could be removed from the family. Apparently, part of the family permission structure was associated with my primary account, so the "phone number" account did not have permission to leave the family or remove the child.

The tech support rep suggested logging into the "phone number" account and inviting the primary account to join the family. That worked, and the primary account now has parental control over the child account - I can set screen limits, authorize the Minecraft purchase, get weekly reports, etc.

The last step in this process is to remove the "phone number" account from the family, as it is redundant and unneeded. Two such options are available: I can login to the primary account and request to remove the the "phone number" account from the family; or I can login to the "phone number" account and request to leave the family.

However, when I select either option, I receive a message indicating that the "phone number" account cannot leave or be removed from the family until I "manage consent." I presume that this means removing the parental control of the "phone number" account over the child account. There is also a link purportedly to a "manage consent" page - but this page simply reads:

"U.S. law requires a parent to manage consent for children. Click here to manage consent: (hyperlink)"

...and the hyperlink takes me right back to the general "family" page.

Thus, my issue: there is no option to "remove consent" anywhere! I have repeatedly logged into all three accounts and have exhaustively searched every nook and cranny of all three account profiles. The closest I ever get is that page with the one-line legal statement and a circular link right back to the profile page.

This issue has befuddled an entire tech team within Microsoft Support. I'm hopeful that someone here can provide some insight as to where to find the "manage consent" option.