Windows 10: Maybe a virus is causing all of this.

I have problem uninstalling Avira completely on this laptop. I uninstalled it using another program yet it leaves some files that makes it undetectable to the apps lists/program lists.And I also don't know what is happening because some programs keeps being unreadable and undetectable every once in a while so I keep downloading and installing those programs again like VLC, Winrar and also the browsers, Chrome, Edge and Firefox. I don't know if it's connected to the antivirus but I tried Malwarebytes and Avira. Now I'm looking if Bitdefender can detect the problem to this laptop if it has virus

:)

 

monitor resolution maybe caused by virus?

Hello,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with the monitor resolution not working properly on the system and there is a possible threat of virus.

I certainly understand your concern and will try my best to help you.

There is a possibility, that this issue might have occurred due to corrupt display drivers on the system.

I would suggest you to try the following methods and check if that helps.

Method 1:

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how
to run the System File Checker tool (SFC.exe)to
scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8.
If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

If the issue persists, follow method 2

Method 2:

To remove virus from the system, I would suggest you to refer to the article give below and check if that helps.

How do I find and remove a virus?

Protect my PC from viruses - Microsoft Support

Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

Microsoft Safety Scanner, please follow the steps in the link provided below.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

If the issue persists, follow method 3

Method 3:

Step 1: Update the Display driver.
Please follow the steps given below to update the display driver.

• 
  Click Start and go to
  Run.
  
• 
  In the Run prompt, type
  devmgmt.msc and then click OK.
  
• 
  Device Manager will open.
  
• 
  In Device Manager
  expand Display adapters.
  
• 
  Right-click the display driver and click
  Update Driver Software.
  
• 
  Select Search Automatically for Updated Driver Software.
  

Step 2: Check if there are any updates for display drivers available in Optional Updates; this might fix the issue. Refer to the following steps.

• 
  At the Start screen, type Windows Update.
  
• 
  Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
  
• 
  When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.
  

Step 3: If the issue persists, I would suggest you to uninstall and reinstall the Display driver. Please follow the steps mentioned below to uninstall the display driver.

• 
  Open Device Manager.
  
• 
  Expand Display adapters.
  
• 
  Right-click the display card driver and click
  Uninstall.
  
• 
  Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
  
• 
  After the un-installation is complete, reboot your computer as soon as possible.
  

Computer will load the generic display drivers. Now, please go to the manufacturer’s website, download and install the compatible display card drivers for your computer and check.

You may also refer to the following website below to download the drivers for the Graphics card.

http://support.amd.com/en-us/download.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Virus attack

Thank you!!

I don't exactly know what is cause of virus maybe an application named
webfreer

I can't install application you suggestted because I can't login.