Windows 10: Media player - location/file type dropdown fails to appear in Save a Photo

From Edit in Photos -> Save photo from video -> Save a photo appears light blue -> no location/file type drop-down appearsWhen Save a Photo is clicked the window dims for a moment and the Current Frame box appears near the bottom. Then it returns to the video. No file is saved in the expected default locations desktop, Pictures.... Thanks

:)

 

windows media player

Hi,

Thank you for posting on Microsoft Communities.

What is the exact error message you get when you to try play files on Windows Media Player?

I suggest you to run both Windows Media Player Library and Settings troubleshooter and check.

Step 1: If your computer is having problems playing video or audio files in Windows Media Player, try using the Windows Media Player Settings troubleshooter to fix the problem. The troubleshooter checks the configuration and network settings
for Windows Media Player to make sure that you can play content you've downloaded and saved to your computer, or content streaming over a network or the Internet.

Steps to run Windows Media Player Settings troubleshooter are as follows:

• Press Windows key + X and select Control Panel.
• In the search box, type troubleshooter, and then click
  Troubleshooting.
• Click View all, and then click Windows Media Player Settings
  and follow the instructions.

Step 2: If your computer is having problems accessing your collection of digital media files in the Windows Media Player Library, try using the Windows Media Player Library troubleshooter to fix the problem. The troubleshooter makes sure
Windows Media Player is correctly installed on your computer, and checks to see whether your Player Library is corrupted.

Steps to run Windows Media Player Settings troubleshooter are as follows:

• Press Windows key + X and select Control Panel.
  
• In the search box, type troubleshooter, and then click
  Troubleshooting.
• Click View all, and then click Windows Media Player Library
  and follow the instructions.

• • 
    

Please reply us on the status of the issue to assist you further.

 

Windows Media Player

Hi Carolina,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience caused, I will be glad to assist you with this.

Just to clarify, do let us know the options you get when you right click on the MP4 file and select "open with".

- Also, are you able to locate the player by typing Windows Media Player in the search bar?

- What happens when you double click on the MP4 file?

In order to identify if Windows media player is disabled, I would suggest you to try the steps below:

1. Press Windows key + R.

2. Type appwiz.cpl and press enter.

3. Click "turn windows features on or off".

4. Expand "media features".

5. Make sure Windows media player is checked.

6. Save the changes and restart the computer.

Also, try the steps below to set a default media player and try again.

1. Press Windows key + I to open settings.

2. Click System > Default apps

3. Click "video player" and choose your preferred media player from the list.

Let us know the result.

 

Windows Media Player location for duplicate removal

Hi Ron,

The Windows Media Player supports common media file types. To find its location in Windows 10, click
here.

To delete duplicate files in the Windows Media Player, follow these steps:

• Gather the media files. Press the Alt key to show the hidden menu bar, then select
  File > Manage Libraries > Music.
• You’ll see the default location on the screen. Add new folders containing all the media files. Once you’ve added them, click
  OK.
• Click the Title column head. This will rearrange all the media items in ascending manner.
• Right-click a duplicate media file, then choose Open file location. Delete the file from File Explorer.

Get back to us should you need further assistance.