Windows 10: Memory cannot be read error on shut down or restart

Discus and support Memory cannot be read error on shut down or restart in Windows 10 Software and Apps to solve the problem; Hello,I wanted to share an issue that occurred during shutdown. After searching online, I discovered that the issue was related to Bluetooth. I found... Discussion in 'Windows 10 Software and Apps' started by SamedAli, May 17, 2025 at 7:07 AM.

  1. SamedAli Win User

    Memory cannot be read error on shut down or restart


    Hello,I wanted to share an issue that occurred during shutdown. After searching online, I discovered that the issue was related to Bluetooth. I found several forum discussions about it, but none of the mentioned fixes resolved my issue. However, I no longer get the error popup. I'll share what I did, which may or may not work for you.I have a desktop PC running the latest Windows 11 24H2, and my system was up-to-date when the issue occurred. The error would appear during shutdown or restart when Bluetooth was enabled and an Xbox controller was connected. Interestingly, the error would also sho

    :)
     
  2. ilgoldman Win User

    Random shut down and restart??

    Computer: Intel (R) Pentium (R) Dual cpu
    E220@2.406hz
    2.42 GHZ, 2.00 GB of RAM
    Windows xp

    Ever since I replaced the fan (with heat sink) the computer has randomly shut down and then restarted, at first during streaming, and now, will shut down and restart anytime. I tried to replace the graphics card to no avail. *Confused Memory cannot be read error on shut down or restart :confused:*Mad Memory cannot be read error on shut down or restart :mad:

    One suggestion was to replace the RAM.

    Any suggestions on how to repair my computer?
     
  3. Taz100420 Win User
    Kasperskys shutting itself off

    I awoke this morning to a error message saying that kasperskys has encounter a error and shuts off, then I restart and about 10 mins later does it again. any suggestions?
     
  4. jimhoyle Win User

    Memory cannot be read error on shut down or restart

    How to troubleshoot an error that appears only at Restart or Sign out?

    I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

    Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

    Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:
    • MemTest86+ (no problems)
    • Disabling any Services, Autoruns/ShellExView entries
    • Low resolution mode
    • BIOS settings are fine, no overclocking etc.
    • DISM.exe and sfc
    • etc.

    However, these do make the error go away:
    • End process for explorer.exe before Restart or Sign out
    • Safe Mode
    • Creating a new user profile (almost the same as clean installing Windows, many full days of work)
    • Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
    • Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

    I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

    What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.
     
Thema:

Memory cannot be read error on shut down or restart

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